Sales Associate - Abu Dhabi

About Buccellati

Buccellati is an Italian high-jewellery maison established in 1919, widely known for exceptional craftsmanship and distinctive creations. Its jewellery is recognized for refined design and traditional hand-engraving methods inspired by the historic goldsmithing practices of Renaissance-era Italian workshops. Since September 2019, Buccellati has been part of Richemont’s Global Luxury Group, while members of the Buccellati family continue to hold senior management responsibilities. The brand operates boutiques in leading cities and prestigious malls around the world.

Role Overview

The Boutique Sales Associate will play an active role in supporting the success of Buccellati’s flagship store in Abu Dhabi and is expected to grow with the Maison. This position is suited to someone eager to build a career in the world of high jewellery, craftsmanship, and luxury client service.

The main objective of the role is to represent the Buccellati image in line with company direction and brand standards.

What You Will Do

As a Brand Ambassador, you will represent Buccellati both inside the boutique and at selected external events, creating memorable experiences for clients and building long-term trusted relationships throughout their journey with the Maison. You will also deepen your knowledge of the brand so you can clearly communicate its identity, craftsmanship, innovation, and product story. In addition, you will work closely with the wider team and contribute to the daily rhythm and operations of the boutique.

Sales, Client Service, and After-Sales

• Help the boutique meet its sales goals while delivering strong client service.
• Support customers with service requests while upholding the Maison’s premium standards.
• Build lasting client relationships through warm, attentive service and excellent product knowledge.
• Adjust your approach based on each client’s preferences, motivations, and needs.
• Assist with after-sales support in keeping with Buccellati values and help create a memorable client journey.

Stock, Visual Merchandising, and Store Presentation

• Support replenishment and processing of merchandise, and help monitor stock on the sales floor.
• Take part in visual merchandising activities according to brand guidelines.
• Assist with floor changes, display upkeep, merchandising, and general boutique housekeeping, including cleaning products and displays.
• Contribute to stock counts, inventory activities, and other special tasks when needed.
• Carry out price updates within the boutique when required.

Boutique Operations and Cash Handling

• Process sales transactions accurately and efficiently while keeping proper register and cash records.
• Follow all company policies, procedures, and operating practices.
• Apply discounts and gratuities only under the supervision of the Boutique Manager.
• Observe all safety, security, and boutique operating requirements.

Product Knowledge, Training, and Brand Representation

• Keep product knowledge up to date and continuously strengthen understanding of the brand.
• Learn and apply the brand’s sales techniques through training.
• Attend all required training sessions.
• Maintain the boutique’s appearance, tidiness, and visual standards.
• Report maintenance issues to the Boutique Manager.
• Wear the assigned uniform as required and represent the brand in-store and at local events under the Boutique Manager’s direction.

Education and Experience

A college degree is preferred. The role requires 2 to 5 years of prior experience in luxury retail, luxury services, or luxury hospitality.

Skills and Personal Attributes

The ideal candidate should be comfortable working in a busy retail setting, be confident with computers and internet use, and have working knowledge of MS Office. Strong English fluency is essential, and candidates must also know at least one additional language from Arabic, Russian, or Chinese. Excellent communication and interpersonal skills are important, along with confidence in handling high-value transactions, attention to detail, multitasking ability, a collaborative mindset, and a proactive attitude.

Working Conditions

The role requires availability during retail hours, including evenings and weekends. Travel may also be required for training sessions, client events, and conferences.

Additional Notes

This opportunity is based in Abu Dhabi for Buccellati’s new retail team. The position is designed for someone enthusiastic about luxury jewellery and motivated to develop within the Maison.