Room Attendant

Role overview

Expotel Hospitality is recruiting Room Attendants for the Sheraton Galleria at 4 Galleria Blvd in Metairie, LA. This position focuses on keeping guest rooms presentable, clean, and well-stocked while delivering polite, efficient, and guest-focused service.

What you'll do

• Greet guests and coworkers in a professional, service-minded way.
• Follow the hotel’s attendance expectations based on the scheduled shift pattern.
• Maintain a neat personal appearance, including the required uniform and name tag.
• Work in line with company policies and hotel procedures to support safe, smooth operations.
• Keep a friendly, helpful, and courteous attitude throughout the shift.
• Clean guest rooms thoroughly to the required standard.
• Prepare housekeeping carts by loading guest supplies, cleaning supplies, and linens before cleaning begins.
• Clear trash and used linen from rooms and corridors.
• Keep hallways, shared areas, and closets tidy, clean, and vacuumed where applicable.
• Refill the housekeeping cart so it is ready for the next day.
• Top up chemical containers as needed.
• Clean rooms with the door shut unless a guest asks otherwise.
• Report missing room items such as irons, ironing boards, or hair dryers to the housekeeping supervisor or manager.
• Escalate maintenance issues promptly to the housekeeping supervisor or manager.
• Manage lost-and-found items according to hotel procedure.
• Attend required meetings and training sessions.
• Take on other tasks assigned by management.

Requirements

• A high school diploma or an equivalent qualification is preferred.
• Prior experience in a hotel or a similar environment is preferred.
• The job may involve long and flexible working hours.
• Physical ability to perform medium-level work, including lifting, carrying, pushing, pulling, or moving objects up to 50 pounds occasionally, 20 pounds frequently, or up to 20 pounds continuously.
• Ability to remain standing for the full shift.
• Clear communication skills for sharing information and ideas effectively.
• Strong judgment for choosing between options quickly and accurately.
• Comfort working under pressure in a fast-paced setting.
• Ability to handle workplace issues, including identifying and resolving problems proactively.
• Basic arithmetic and the ability to understand financial data.
• Good listening skills to understand and clarify concerns from guests and coworkers.

Additional information

This role is centered on maintaining hotel guest rooms and public areas to a high standard while supporting an efficient and welcoming housekeeping operation.

Work conditions

The position requires standing for long periods and may involve strenuous physical activity and extended shifts depending on hotel needs.