Room Attendant

The Team

Naturally Pacific Resort is building a destination experience that feels welcoming to every guest and delivers memorable moments each day. The company is looking for people who are enthusiastic about hospitality, service, and working in a team that lives by the values of Passion, Community, Inclusion, and Innovation. The workplace is designed to be positive and rewarding, with a strong emphasis on teamwork, shared success, and individual contribution.

The Role

The Room Attendant plays an important part in keeping guest rooms clean, well presented, and fully stocked. This position focuses on thorough housekeeping duties, maintaining guest comfort, protecting guest privacy, and responding quickly and courteously to needs or concerns. This is a seasonal full-time role.

Key Responsibilities

• Carry out complete room-cleaning duties, including dusting, bed making, changing used linen, vacuuming, bathroom cleaning, wiping interior windows, cleaning coffee pots, making sure pots are plugged in, cleaning sinks and fixtures, and checking under beds, in drawers, and inside closets for trash or items left behind.
• Replenish guest-room supplies and amenities, and restock the linen room with clean linens for the following day, ensuring terry items, soap, glasses, comment cards, coffee, and other amenities are ready.
• Rearrange furniture after guest use when needed.
• Add thoughtful touches that improve the guest experience.
• Handle questions, requests, and complaints from guests and coworkers in a timely and polite manner.
• Safeguard guest privacy and belongings while ensuring rooms remain secure.
• Document and tag all lost property found in guest rooms and place it in the proper designated area.
• Stay current on cleaning chemicals, products, and the correct handling methods.
• Use cleaning supplies and equipment properly and responsibly.
• Escalate maintenance concerns, safety risks, burned-out bulbs, plumbing problems, and suspicious activity to the Housekeeping Supervisor or Rooms Manager.
• Maintain accurate records of rooms cleaned.
• Complete other related duties as assigned.

Requirements

• Prior experience in housekeeping or general cleaning is preferred.
• Ability to work efficiently in a busy environment with tight time limits.
• Good organization and a high-energy work style.
• Ability to notice safety risks or danger and respond appropriately.
• Strong verbal and written communication skills.
• Ability to follow instructions carefully and efficiently.
• Experience using industrial cleaning tools and products.
• Physical ability to reach, stretch, bend, and walk for long periods.
• Availability to work mornings, evenings, weekends, and holidays.

Perks & Benefits

• Employer-paid health, vision, and dental coverage for you and your family.
• Access to training and development opportunities to help you grow within the organization.
• Employee and Family Assistance Program.
• Discounts on resort food, golf, retail, spa, and other amenities and services.
• Support for personal health and wellness goals.
• Eligibility for a Registered Pension Plan after 1 year.
• Accommodation support is available for qualified candidates.

Compensation

Pay is set at $18.25 to $20.00 per hour, depending on skill set, education, and experience.

About the Resort

Naturally Pacific Resort is located in Campbell River, British Columbia, at the meeting point of the forest, mountains, and Pacific Ocean. The property includes 100 rooms, a luxury spa, an upscale restaurant, and an 18-hole golf course with a virtual driving range and lounge. The area is known for outdoor adventure, including eco-adventures, salmon fishing, wildlife viewing, parks, and trails.

Additional Information

The resort values employee wellbeing and places strong emphasis on a respectful, safe, and inclusive workplace. It follows equal opportunity hiring and onboarding practices, and is committed to fair access for all. The organization supports inclusion for people from all backgrounds and works to remove barriers for employees with disabilities.