Room Attendant

About the Role

Ascent Hospitality operates a growing collection of hotels and continues to expand through new properties and acquisitions. The company emphasizes people first and aims to create memorable experiences for both team members and guests. It values individuals who collaborate well, communicate clearly, enjoy serving others, and adapt well to challenges and change.

In this role, you will support the cleanliness and presentation of guest rooms, hallways, and common areas across the hotel.

What You’ll Do

• Clean guest rooms and help keep guest floors and hallways tidy.
• Maintain cleanliness in public spaces and restrooms.
• Handle linens by sorting, counting, folding, marking, and carrying them as needed.
• Service multiple rooms each day, including changing linens, making beds, dusting, cleaning bathrooms, vacuuming, and polishing furniture and fixtures.
• Restock guest room supplies such as drinking glasses and writing items.
• Clean corridors, stairways, rugs, carpets, upholstered furniture, and draperies.
• Dust furniture and wash walls, woodwork, windows, door panels, and sills.
• Empty wastebaskets and ashtrays, and move trash to the disposal area.
• Refill bathroom supplies and replace light bulbs when needed.
• Clean bathroom surfaces including the vanity, toilet, mirrors, walls, fan, and floors.
• Check room items such as the television, telephone, AC, and smoke detectors.
• Remove forgotten guest items and follow lost-and-found procedures.
• Report maintenance issues through the proper hotel channels.
• Use supplies and equipment carefully and responsibly.
• Wear the proper uniform at all times.
• Maintain the required inspection standard of 90% or higher.
• Greet every guest courteously and use the guest’s name when entering an occupied room.
• Know the hotel’s in-house products and local area information to help guests when needed.
• Keep the housekeeping cart organized and restock it promptly after finishing rooms.
• Help keep the commercial area, supply room, and work areas clean, organized, and neat.
• Respond to housekeeping supply requests within 10 minutes.
• Work as part of a team and assist coworkers when needed.

What We’re Looking For

• Basic ability to read, write, speak, and understand English in order to communicate with team members and guests.
• Capacity to follow simple one- or two-step instructions and work within standard procedures.
• Flexibility to work varied shifts.
• Strong customer service skills.
• Team-oriented mindset and the ability to work well with others.
• Professional, energetic attitude.
• High school education or equivalent is preferred.
• Housekeeping experience or training of 4 to 6 months is preferred but not mandatory.
• EEO employer.

Benefits

• Competitive pay.
• Health, dental, vision, life insurance, and additional supplemental benefit options.
• 401(k) with employer match.
• Paid time off.
• Uniforms provided for most positions.
• Hotel discount program for team members.

Physical Requirements

• Frequent standing, walking, reaching, bending, kneeling, crouching, crawling, climbing, balancing, and communication.
• Regular use of hands for handling, fingering, and operating tools or controls.
• Ability to lift or move up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally.
• Ability to work effectively in mentally and physically demanding situations.
• Good close, distance, and color vision is required.