Risk Operations Agent, EMEA (12-month Contract)

About Binance

Binance is a major global blockchain platform and the operator of one of the world’s largest cryptocurrency exchanges by trading volume and registered users. The company serves more than 300 million people across over 100 countries, with a focus on security, transparency of user funds, fast trading infrastructure, strong liquidity, and a broad suite of digital-asset products. Its ecosystem includes trading, finance, education, research, payments, institutional offerings, Web3 products, and more, all aimed at expanding access to finance and supporting financial freedom worldwide.

About the Role

Binance’s Risk team is seeking a seasoned Risk Operations Agent to help apply effective risk controls for the platform and its users. The role involves reviewing fraud-related alerts, email and SMS alerts, and service requests to assess whether recent account activity is suspicious or fraudulent. Investigations may require speaking with customers, checking account behavior, reviewing risk ratings, matching phone numbers, searching IP information, and using other online sources.

The position also focuses on helping customers understand account processes and security practices, while supporting loss prevention for both the company and its users. You will review documents, analyze data, and decide in a timely manner whether transactions or activities are authentic. Where needed, you will contact customers for more information and communicate decisions clearly. The ideal candidate is well-organized, efficient, analytical, adaptable, and comfortable working closely with a collaborative team.

Key Responsibilities

• Assess assigned account queues, determine whether accounts and account holders are legitimate, evaluate the related risk, and make suitable restriction or closure decisions for each case, accounting for roughly 60% of the workload.
• Reach out to account holders to confirm activity, look into concerns, and help reduce potential losses, representing about 10% of the role.
• Track active cases and reports to spot new trends, recurring patterns, and emerging risks, and share useful findings with management, around 10% of the work.
• Watch account activity for unusual or suspicious behavior and act quickly to prevent fraudulent or unauthorized transactions, making up approximately 20% of the responsibilities.

Experience and Requirements

• At least 3 to 5 years of experience in environments that are high-risk, process-led, or governed by strict rules, ideally in financial services, fraud prevention, risk, or compliance.
• Strong investigative and analytical capability, with the ability to detect patterns, anomalies, and potential risk signals in transactions and account activity.
• Hands-on experience with KYC/KYB reviews, enhanced due diligence, and transaction investigations.
• Clear written communication skills, with the ability to prepare concise, well-reasoned case notes and decision summaries.
• Judgment to make risk-based decisions in complex or unclear situations with limited oversight.
• Consistent accuracy, strong attention to detail, and the ability to manage multiple priorities in a fast-moving environment.
• Working understanding of AML rules, financial crime controls, and transaction monitoring practices.
• Willingness to provide weekend coverage as part of a 7-day team schedule.

Why Join Binance

• Be part of a leading blockchain ecosystem with global reach.
• Work with high-caliber talent in a user-focused organization with a flat structure.
• Take on challenging, fast-moving projects with a high degree of autonomy.
• Enjoy a performance-driven environment with room for career development and ongoing learning.
• Receive a competitive salary and company benefits.
• Work-from-home arrangement may be available depending on the business team and nature of the work.

Additional Information

Binance is an equal opportunity employer and values a diverse workforce as an important part of its success.

By applying, you acknowledge that you have read and accepted the Candidate Privacy Notice.

The hiring process may involve artificial intelligence tools to support tasks such as application review, resume analysis, response assessment, and identification of possible inconsistencies or verification signals. These tools assist the recruitment team and do not replace human judgment; final hiring decisions are made by people. For details about data processing, applicants may contact the company directly.