Retail Settlement Team Leader

Role Overview

This position leads retail settlement operations at Riyad Bank in Riyadh, ensuring daily work is performed in line with approved policies, regulatory requirements, and internal controls. The role focuses on overseeing execution orders, payment-related activities, reconciliation follow-up, operational reporting, and performance monitoring while supporting efficiency and control improvements across the function.

Key Responsibilities

• Apply approved department policies, procedures, and operating instructions, and make sure team members follow them in a controlled manner.
• Handle daily operational activities for the team in compliance with established standards, SAMA circulars, regulations, and internal procedures.
• Manage execution orders and instructions, including payment dispatches, monthly collection garnishments, and SAMA-related letters.
• Track team productivity, workload, and capacity usage across operations.
• Review operational performance patterns and identify opportunities to improve efficiency.
• Prepare management dashboards, reports, and performance scorecards.
• Monitor KPIs, SLAs, and broader service performance indicators.
• Assist with workforce and capacity planning through data-driven analysis.
• Maintain accurate, consistent, and reliable operational performance data.
• Provide actionable insights and recommendations to strengthen operational effectiveness.
• Support management reviews with analysis and performance reporting.
• Investigate pending reconciliation items and work with relevant departments to close breaks promptly.
• Confirm that settlement-related accounting journal entries are recorded correctly and within the required turnaround time.
• Identify operational risks, introduce preventive controls, and escalate critical issues without delay.
• Promote automation and digital improvements to raise efficiency, accuracy, and turnaround time.
• Coordinate with Finance, Technology, Risk, Compliance, Branches, and other stakeholders as needed.
• Ensure controls and processes align with internal policies, SAMA rules, and audit expectations.
• Support continuous improvement initiatives focused on best practice, regulatory instructions, process enhancement, cost reduction, and productivity gains.
• Contribute to projects related to SAMA execution orders, instructions, and inquiries, whether driven by SAMA or by the bank.
• Follow all safety, quality, and environmental management policies and controls to maintain a safe and healthy workplace.
• Carry out any other duties or assignments as directed.

Requirements

• Bachelor’s degree in Business Administration or a closely related field.
• 4 to 6 years of relevant experience in banking operations.
• Intermediate English communication skills.
• Working knowledge of banking operations processing and systems, especially banking executive procedures.
• Understanding of SAMA regulations and other applicable rules.
• Intermediate familiarity with Riyad Bank’s main processing systems.
• Intermediate understanding of SARIE payments and other payment products.
• Advanced proficiency in Microsoft Excel and data analysis.
• Exposure to operational dashboards and performance reporting.
• Knowledge of reconciliation systems and Oracle GL is preferred.

Additional Information

This role is based in Riyadh, Saudi Arabia and is a full-time onsite position. The vacancy count was not specified. No salary or stipend details were provided.

The role sits within banking operations and centers on retail settlement activities, compliance, reporting, reconciliation, and process improvement.

Core focus areas include adherence to SAMA regulations, accurate settlement processing, monitoring operational controls, and supporting digital and efficiency initiatives.