Retail Operations Manager

Role overview

This position is for a highly organised, commercially minded Retail Operations Manager to take full responsibility for retail operations across physical touchpoints. The role focuses on planning and delivering pop-ups, store launches, and day-to-day retail activity while protecting customer experience and commercial results.

Based within the brand team, this person will serve as the main coordinator between creative, production, retail colleagues, and external suppliers, turning retail ideas into fully executed experiences to a high standard.

Retail and pop-up operations

• Take ownership of the full delivery process for pop-ups and retail activations, from early planning through final launch.
• Manage schedules, budgets, and logistics for store openings and temporary retail setups.
• Work across internal teams such as brand, marketing, visual merchandising, logistics, merchandising, and retail staff, as well as outside vendors, to keep execution running smoothly.
• Make sure every retail environment aligns with brand expectations and provides a premium customer experience.

Store production and launch support

• Oversee the production workflow for new stores and pop-ups, including fixtures, fittings, signage, and equipment.
• Collaborate closely with design, VM, and build partners to ensure launches are completed on time and within budget.
• Handle installation, snagging, and final launch readiness checks.
• Help create repeatable, scalable processes that can support future rollouts.

Staffing and scheduling

• Plan retail staffing needs for pop-ups and stores.
• Build and manage rotas with Store Retail Managers, taking into account footfall, trading patterns, and commercial goals.
• Support recruitment and onboarding of retail teams where needed, including external security personnel.
• Keep stores staffed appropriately while controlling labour costs.

Stock and logistics

• Oversee stock allocation, replenishment, and transfers across all retail sites.
• Partner with warehouse and e-commerce teams to maintain the right stock levels.
• Track sell-through performance and respond quickly to trading trends.
• Introduce methods that reduce stock loss and improve operational efficiency.

Operational excellence

• Build and roll out effective retail operating processes.
• Ensure compliance with local laws, health and safety rules, and established retail standards.
• Look for opportunities to improve efficiency, reduce spend, and strengthen store performance.
• Act as the first point of resolution for retail operational problems.

Requirements

• At least 4 years of experience in retail operations, pop-ups, or store development.
• Proven project management ability with experience handling several openings or activations at once.
• Experience working across functions with brand, marketing, and logistics teams.
• A commercial outlook with a solid understanding of retail KPIs.
• Strong organisation skills and close attention to detail.
• Comfort operating in a fast-moving, high-growth environment.
• Willingness to travel for openings and activations.

Benefits

• 50% employee discount.
• 24 days of holiday each year, plus bank holidays.
• Paid day off on your birthday.
• One paid moving day per year.
• Hybrid working arrangement with one work-from-home day per week after completing a 6-month probation period.
• Pension scheme.
• Bonus scheme.
• Employee Assistance Programme for you and your family.
• £500 employee referral bonus.
• Local business discounts covering cafés, fitness, beauty, and similar services.
• North-West London office location close to strong transport links.
• Casual office dress code.
• Fully stocked kitchens and fridges with breakfast and snacks.
• Regular office social events, including payday socials.