Restaurant Waiter/Waitress

Role overview

Searcys is hiring a waiter/waitress to join the team at 116 Pall Mall in London. The role focuses on delivering attentive table service for events, making sure guests receive prompt care, food and beverage orders are handled smoothly, and the overall dining experience feels welcoming and polished.

116 Pall Mall is a landmark Georgian venue in central London, completed in 1820 and originally designed by John Nash, the architect associated with Marble Arch and Brighton Pavilion. The property includes traditional meeting rooms as well as elegant ballrooms with chandeliers.

Working arrangement

This is a zero-hours contract position. The role follows a Monday to Friday schedule.

Compensation and benefits

The pay rate is £14.80 per hour. The package also includes the following benefits:

• 50% discount at Searcys venues
• Membership in the Searcys pension scheme
• Up to 33 days of annual leave, depending on the role
• Access to employee discounts and an internal communication portal
• Employee assistance programme
• Enrolment in Searcys Champagne School
• Meals supplied during shifts when working at one of the venues
• Tronc and overtime payments

Key duties

• Deliver a consistently high standard of service to guests
• Support the full food and beverage service across the venue
• Help prepare restaurant and event spaces before service
• Guide and support new commis waiters as they develop
• Follow company rules, departmental processes, and training requirements
• Coordinate with colleagues across relevant areas to keep food and service aligned with management standards and menus
• Handle guest requests politely and efficiently, escalating issues to the line manager when required

What we are looking for

• Strong verbal communication skills
• A practical, proactive approach to work
• Ability to work independently and collaboratively
• Genuine enthusiasm for food and beverage service
• Good time management
• Well-developed organisational ability

About working with Searcys

Searcys is the UK’s oldest caterer, founded in 1847. Joining the business means becoming part of some of London’s most prestigious events and learning from experienced colleagues who can offer mentoring and insight. The company describes its heritage as a source of pride and a strong sense of belonging.