Renewal Specialist Admin

About the company

KnowBe4 helps organizations strengthen everyday security decisions across their workforce. Used by more than 70,000 organizations globally, the platform focuses on digital workforce security for both people and AI agents. Its offering includes attack simulation, security training, collaboration protection, and agent security, supported by AIDA (Artificial Intelligence Defense Agents), a proprietary risk score, and 15 years of behavioral data. The company addresses modern threats such as social engineering, prompt injection, and shadow AI.

Role overview

The Renewal Specialist Admin supports the Global Renewal Specialist team with administrative work tied to creating, sending, and updating renewal, add-on, and upgrade quotes for customers.

Key responsibilities

• Prepare renewal, add-on, and upgrade quotations when needed.
• Update quotes to reflect prorations and expiration changes for open items.
• Check discounts, free months, payment terms, and similar conditions that were approved at the original sale or before renewal.
• Review opportunity records to make sure the data is entered correctly and staged properly.
• Submit closed-won opportunities for processing when required.
• Support the creation of custom quotes as needed.
• Help onboard and train new team members when requested.
• Track and record personal and team performance metrics each day.

Minimum qualifications

• Associate degree preferred, or a combination of equivalent education and work experience.
• Hands-on experience with Gmail and Google Docs.
• Working knowledge of Microsoft Word and Excel.
• Familiarity with web browsers such as Chrome and Internet Explorer.
• Experience with Salesforce or another CRM platform preferred.
• Strong verbal and written communication skills.
• Good planning, organization, and time management abilities.
• Excellent customer service mindset.
• Ability to work well with others in a collaborative environment.
• Capable of working independently with limited supervision.

Benefits

The company offers bonuses tied to monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and bonuses for completing certifications. The work environment is described as modern, high-tech, and enjoyable.

Additional information

Please submit your resume in English. An applicant assessment and background check may be included in the hiring process. KnowBe4 considers candidates without discrimination based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other protected characteristic under applicable law. Reasonable accommodations can be requested for the application, interview, testing, or other parts of the hiring process. Recruitment agencies are not being considered.