Regional Operations Manager - Mumbai

Role overview

Aditya Birla Capital Limited is looking for a Regional Operations Manager in Mumbai to oversee branch operations, credit operations, compliance, reporting, and stakeholder coordination. The role sits within the Operations & Customer Service department and supports smooth execution across the loan lifecycle, branch readiness, and control checks.

About the company

Aditya Birla Capital Limited is the holding company for the financial services businesses of the Aditya Birla Group. Through its subsidiaries and joint ventures, it serves customers across protection, investing, and financing needs throughout their life cycle. The organisation is backed by more than 38,000 employees, a nationwide network of over 1,300 branches, more than 2,00,000 agents and channel partners, and several banking partners.

What the organisation values

The company looks for people who align with its core values of speed, passion, integrity, seamlessness, and commitment. It seeks professionals who can lead through challenge, build strong teams, and develop effective networks through relationship building.

Role details

Business: Aditya Birla Capital Ltd.
Role: Regional Operations Manager
Department: Operations & Customer Service
Location: Mumbai, Maharashtra, India

Key responsibilities

• Set up new branches and support continuity planning for existing locations.
• Ensure the branch team has the right infrastructure and technology to carry out daily work.
• Hire and onboard people on time, with the required experience and capabilities in operations, banking, and lending.
• Plan and conduct BCP drills and share quarterly BCP reports with the Operations Head to validate continuity readiness.
• Handle the full credit operations workflow, including post-sanction, pre- and post-disbursement actions, documentation, servicing, disbursals, and follow-up actions.
• Serve as the escalation owner for major customer complaints and approve high-value, complex, or structured transactions.
• Build strong customer management practices.
• Oversee documentation execution each day in line with internal standards and external regulatory requirements.
• Ensure timely drafting and release of letters such as sanction letters, amendment letters, and ROI-related letters based on credit decisions and sanction notes.
• Provide legal and security documents to the business team within the prescribed timelines, depending on the product and security type.
• Track outstanding PDDs and OTCs, and handle escalation cases where needed.
• Ensure completion of asset security perfection activities, including CERSAI.
• Monitor renewal tracking and make sure renewal letters are prepared and issued within the required timelines.
• Supervise loan booking and servicing for assigned zones so that all activities are completed within the agreed TAT.
• Keep loan-processing and disbursement policies and processes current and ensure the team follows them.
• Perform internal branch audits periodically to confirm there are no critical findings.
• Track performance metrics and defect ratios, and ensure SLAs are achieved within agreed timelines.
• Make sure ROC, CERSAI, and SRO charge registrations are completed within the required timelines.
• Coordinate with vendors so that all branch case-login requests are handled quickly and issues are escalated when needed.
• Maintain regular interaction with Relationship Managers to ensure documentation is completed correctly at the customer end.
• Participate in discussions with Sales and Risk teams on pending PDDs, OTCs, issues, and escalations.

Eligibility criteria

Candidates should hold a bachelor’s or master’s degree. The role also expects relevant experience and capability in operations, banking, and lending environments.

Required skills and competencies

• Strong customer service and relationship management capability
• Clear verbal and written communication
• Interpersonal effectiveness
• High integrity and ethical judgment
• Reporting and documentation discipline
• Process-oriented thinking
• Problem solving and issue resolution
• Stakeholder coordination and networking
• Vendor management
• Operational control and compliance awareness
• Branch operations planning

Compliance and fraud warning

The organisation states that it follows equal opportunity principles and does not tolerate discrimination or harassment on the basis of race, colour, religion, ethnicity, age, gender, disability, or other protected characteristics. Diversity, equity, and inclusion are part of its hiring policy, subject to business needs and candidate qualifications, skills, and experience.

The company also warns applicants that it does not ask for or accept money from job seekers. Any offer tied to service charges, deposits, processing fees, or background verification payments should be treated as fraudulent. Genuine communication will come from the adityabirlacapital.com domain, and applicants are advised to verify email addresses and remain cautious of fake websites, social pages, and suspicious messages. The company disclaims liability for consequences arising from fraudulent offers and reserves the right to take appropriate action.

Additional information

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