Recovery Case Manager

Role overview

Hope For Tomorrow is hiring a full-time Recovery Case Manager for its residential setting in Point Pleasant, WV. This position focuses on supporting clients in recovery through consistent one-on-one contact, aftercare coordination, and communication with families and referral partners.

The organization emphasizes compassionate service, teamwork, integrity, accountability, and a commitment to high-quality care. Staff are expected to treat clients and coworkers with respect and to contribute to the mission of helping people achieve lasting sobriety.

Key duties

• Meet clients regularly one-on-one and serve as the main point of contact for their family members, loved ones, and referral sources.
• Plan and carry out aftercare services tailored to each client’s needs.
• Support clients with outside needs such as court appearances, unemployment applications, and FMLA-related matters.
• Keep clients accountable for their behavior in the community and for completing assigned work.
• Prepare accurate documentation promptly and maintain records in the EMR.
• Track compliance with client contracts, phone rules, and buddy relationships, and ensure updates are recorded at shift change.
• Make weekly family calls, with additional communication when needed, and log all contact in the EMR.
• Discuss progress, behavior, contracts, development opportunities, programming, and aftercare during family outreach.
• Coordinate and schedule phone and in-person meetings with family members and loved ones.
• Contact family members within 24 hours of admission.
• Contact referral sources within 24 hours of admission and follow up with weekly calls.
• Meet with clients at least once per week to review treatment progress.
• Carry out step-downs and discharges as required.
• Upload or delegate current ROIs and aftercare plans into the EMR.
• Attend required meetings such as Morning Meeting, RCM Meeting, Supervision as needed, Safety Squad, and Quality Assurance.
• Support client engagement beyond an individual caseload when necessary.
• Introduce yourself to new clients on the caseload within 48 hours of admission and document the interaction in the EMR.
• Coordinate with all departments and oversee the client’s stay at Hope For Tomorrow.
• Create practical aftercare plans that fit the client’s real needs.
• Vet client visitors and phone calls.

Qualifications

• A bachelor’s degree in Human Services, Criminal Justice, or Psychology is required.
• Applicants should have extensive experience in the mental health and substance use disorder field.
• Strong time management skills and the ability to handle multiple projects at once are necessary.
• Candidates must be able to communicate clearly in written, electronic, and verbal formats.
• Sound judgment and the ability to identify workable alternatives are important.
• Successful applicants must meet and continue to meet pre-employment requirements, including reference checks, state and national background screening, a 10-panel urine drug screen, DMV check, insurance verification if applicable, and license or credential verification.

Compensation and benefits

The posting mentions a competitive salary and a comprehensive benefits package that includes medical, dental, vision, and 401(k). Employees also receive generous paid time off accrual, growth and development opportunities, and the chance to work in a role focused on overcoming the opioid epidemic.

Workplace values and equal opportunity

The company describes its culture as respectful, compassionate, innovative, and accountable, with an expectation that employees take full responsibility for their work and strive for excellence. The organization states that it is committed to equal employment opportunity and complies with applicable federal, state, and local anti-discrimination laws.

Additional information

The employer notes that it was founded by and is staffed with individuals in recovery, and that its Canterbury center provides individualized care using evidence-based clinical approaches in a healing environment.