Receptionist

Overview

The corporate receptionist serves as the primary point of contact for employees, visitors, and clients, delivering outstanding service through greeting, assisting visitors, and managing inbound calls. This role plays a vital part in representing the organization's professionalism and enhancing customer experience across multiple support functions including mail/shipping, hospitality, and facilities operations.

Key Responsibilities

• Deliver excellent customer service in all interactions with employees and visitors.
• Register visitors using the company logging system.
• Issue temporary access badges and facility cards to employees as needed.
• Manage incoming calls, promptly prioritizing and escalating service concerns appropriately.
• Keep phone directories and speed dial lists updated.
• Provide basic administrative assistance such as scheduling meeting rooms, ordering catering, and helping with various office projects.
• Stay proactive by seeking additional tasks during downtime.
• Foster professional relationships with clients and internal teams.
• Maintain a tidy, welcoming reception area including arranging reading materials.
• Remain composed and professional in communication with callers and visitors.

Required Skills and Competencies

• Strong customer service orientation and commitment to satisfaction.
• Integrity, ethical behavior, and professionalism.
• Excellent verbal and written communication skills.
• Organizational and time management abilities.
• Confidentiality and discretion in handling sensitive information.
• Detail-oriented with ability to handle multiple tasks effectively.
• Capability to collaborate with internal and external teams.
• Adaptability to follow instructions and manage changing priorities.

Qualifications and Experience

• High school diploma or equivalent required.
• At least 1 to 3 years of experience in administrative, reception, concierge, or customer-facing roles preferred.
• Previous retail customer service experience is advantageous for upcoming customer-focused projects.
• Must be able to work scheduled hours as directed by management.
• Strong analytical and problem-solving capabilities.
• Proficiency or willingness to learn computerized phone systems, Microsoft Office, multifunction printers/scanners, and office equipment.
• Maintain professional appearance and comply with company policies.

Physical Requirements

• Manual dexterity to operate office equipment such as phones and copiers.
• Ability to lift, carry, and move packages using standard wheeled carts up to 60 lbs.
• Capability to frequently lift or move items weighting 40 lbs or more.
• Ability to stand, sit, walk, bend, and kneel for prolonged periods.
• No travel requirements.

Additional Information

• This role may involve other duties as assigned; responsibilities are subject to change without notice.
• The vacancy is currently open with pay ranging between $20 and $23 CAD per hour, final compensation depending on skills and experience.
• Benefits include career development, recognition programs, paid time off, bonuses for referrals, and diverse employee benefit plans such as medical, dental, vision, insurance options, retirement plans, and discounts.
• The company is committed to equal employment opportunity and inclusivity, adhering to all relevant anti-discrimination policies.
• Applicants with disabilities can request accommodations during the hiring process.
• Applicants are expected to provide truthful and accurate information; falsifications can lead to rejection or termination.

About the Employer

SPS is a global provider of workplace and business transformation solutions operating in over 20 countries. Their services include workplace support, mailroom operations, document processing, reception, and concierge services serving a broad range of sectors including financial, legal, educational, and Fortune 500 companies. They prioritize a culture of learning, diversity, equity, and inclusion.