Receptionist

About the Bellman Hotel

The Bellman Hotel Berlin, a boutique design hotel opened in 2025, features 99 rooms and is located in the vibrant Neukölln district of Berlin. We provide a modern workplace with flat hierarchies, direct communication with management, and genuine growth opportunities. You won't be just another cog in the machine; you have the chance to shape the hotel from the very start. If you're eager to be part of an ambitious team building something great, we look forward to hearing from you.

Key Responsibilities

• Welcoming guests during check-in and ensuring smooth check-out processes with friendliness, efficiency, and attention to detail
• Managing the reception area and handling personal, telephone, and written guest communications
• Processing reservations, booking inquiries, and room optimizations using the Property Management System (Hotelmeister)
• Handling cash management, invoicing, and payment transactions
• Coordinating with housekeeping, technical staff, and other departments to maintain seamless operations
• Receiving and addressing complaints with a solution-focused and tactful approach
• Ensuring organized shift transitions and handovers between teams
• Supporting upselling efforts for room categories and additional services

Qualifications & Experience

• Completed training in hotel management or a comparable field within hospitality
• Career changers with proven guest-facing experience are warmly welcomed
• Initial experience working at a hotel reception or similar customer service role
• Familiarity with Property Management Systems, preferably Apaleo
• Knowledge of channel management systems and online travel agency platforms is advantageous

Technical Skills

• Proficiency in booking systems, cashier software, and MS Office applications
• Basic understanding of reservation processes and invoicing
• Competence in handling guest complaints and complaint management

Language Requirements

• Fluent German, both spoken and written
• Good command of English in speaking and writing; additional languages are a bonus

Personal Attributes

• Strong service orientation with an intuitive understanding of guest needs
• Dependability, punctuality, and a sense of responsibility
• Ability to work well in a team and maintain calm and solution-oriented behavior under pressure
• Professional appearance and demeanor
• Willingness to work shifts, including early, late, and weekend hours

Benefits

• Being part of a modern and highly sought-after boutique hotel undergoing development that you help shape
• Flat hierarchies with direct communication to hotel management
• Fair compensation
• Flexible shift models with regulated working hours
• Central location in Berlin-Neukölln with excellent public transport links
• An international, friendly team with strong team spirit