Receptionist

About the Role

RBH places strong emphasis on its people, valuing a workplace culture that prioritises diversity, wellbeing, sustainability, and individuality. This people-first approach has helped the company earn recognition as one of the Top 30 Best Places to Work in Hospitality. The business is keen to welcome fresh talent and continue its journey with individuals who are passionate about the hospitality sector.

Benefits

The role comes with a benefits package designed to support employees both inside and outside work.

• Reduced rates on hotel stays for you, friends, and family
• Improved maternity, adoption, and shared parental leave
• Support for course sponsorship
• 30% discount on food and beverage at RBH hotels
• Employee referral reward of £250 per successful referral, up to 5 referrals
• Flexible work arrangements
• Wagestream access, allowing you to choose when you are paid
• Life insurance cover
• Employee Assistance Programme
• Year-round social and wellbeing events and activities
• Complimentary meals while on duty, worth more than £1,000 per year

And much more is available.

Key Duties

The receptionist will be the first point of contact for guests, delivering a welcoming and polished front-desk experience while keeping day-to-day operations running smoothly.

• Create a warm and memorable first impression for arriving guests
• Manage check-ins, check-outs, and related front office tasks efficiently
• Share local recommendations such as dining spots, hidden attractions, and must-see places
• Handle telephone calls, reservation activity, and guest enquiries with professionalism
• Maintain an orderly, presentable reception area
• Work closely with housekeeping and maintenance teams to support room readiness and guest requests
• Provide thoughtful, personalised service that enhances the guest stay

What We Are Looking For

Applicants should be personable, organised, and able to thrive in a busy hospitality environment.

• Strong people skills and an ability to build positive guest relationships
• Clear communication skills for dealing with guests and colleagues
• High attention to detail when managing bookings, requests, and departures
• Problem-solving ability and a calm approach during busy periods
• Team-oriented attitude with flexibility and a willingness to help across departments
• Energetic, adaptable mindset suited to a fast-moving workplace

Equal Opportunities

RBH Hospitality Management is committed to equal opportunity hiring and to maintaining an inclusive, diverse, people-first environment. Reasonable adjustments can be requested during the recruitment process.