Receptionist

About the Practice

Frankton Dental in Queenstown is part of a large nationwide dental network that serves communities across New Zealand. The organisation focuses on supporting its people and providing high-quality care through a strong, collaborative team environment. The Frankton practice is a professional, close-knit workplace seeking a dependable, friendly, and attentive receptionist to join the team on a permanent full-time basis.

Role Overview

In this position, you will be the first person patients and visitors meet, so you will help shape a positive and efficient experience from the moment they arrive. This is a great opportunity for someone who enjoys administration, working with people, and contributing to a supportive healthcare setting.

Key Duties

• Welcome patients and guests in a courteous, polished way while keeping the front desk area inviting and well-organised.
• Handle incoming calls efficiently, route them appropriately, take messages, and share information as needed.
• Coordinate patient bookings through dental scheduling software and keep the appointment calendar running smoothly.
• Keep patient files and records up to date and manage office paperwork carefully and accurately.
• Support patient arrivals and departures, including collecting relevant details and any payments where required.
• Assist the dental team with administrative tasks such as filing, copying, and other general office work.
• Respond to patient questions and concerns with professionalism, patience, and empathy.
• Ensure the reception space remains tidy, organised, and hygienic in line with dental workplace standards.
• Enter data correctly and promptly so that patient information remains accurate.
• Help the practice run smoothly by taking on additional administrative tasks as needed.

Required Experience and Skills

• Prior experience in a front desk or reception position, ideally in healthcare or a dental clinic.
• Strong verbal and interpersonal communication skills and the ability to interact well with a wide range of people.
• Good organisation and time management, with the ability to juggle several tasks at once.
• Comfort using computers, office applications, and appointment booking systems.
• Ability to protect confidential information and manage sensitive patient details responsibly.
• A professional phone manner and a strong service-oriented approach.
• High accuracy in administrative work and data entry.
• Team-oriented mindset with the ability to work well alongside colleagues.
• Bonus experience with dental practice software or other healthcare administration systems.
• Useful knowledge of dental terms and common procedures.
• Ability to stay composed and solve problems effectively when things become busy.

Additional Information

Frankton is a suburb of Queenstown, a scenic location known for its mountains, lakes, food, and relaxed way of life. The practice is centrally located for people coming from Queenstown, Arrowtown, and The Remarkables.

• The clinic is about 6 km from Queenstown CBD.
• There are shops and takeaway options nearby.
• Local bus connections and other public transport options are easily accessible.

Work Arrangement

This is a permanent, full-time, onsite role based in Queenstown, Otago, New Zealand.