Quality Assurance Analyst, Global Operations

About the Company

Match Group builds global dating products that help people form meaningful connections. Its portfolio includes Tinder, Hinge, Match-Meetic, PlentyOfFish, OkCupid, The League, Archer, Salams, and additional brands focused on bringing singles together worldwide. The company emphasizes a sense of belonging not only in its products but also across its teams.

The organization follows an in-office collaboration model and expects teams to work together from the office three days each week.

Role Overview

As a Quality Assurance Analyst in Global Operations, you will review audits performed by internal specialists and external vendor agents across multiple business lines, including email support and moderation. You will also take on other audit formats such as root cause analysis reviews and targeted audits when needed.

Key Duties

• Evaluate completed audits for internal teams and vendor agents across all business areas.
• Carry out additional audit work such as RCA reviews, targeted audits, and similar assignments.
• Train internal specialists, vendor team leads, and graders on expected behaviors, workflows, and operating procedures.
• Develop, refine, and keep audit rubrics up to date so agent performance is measured consistently.
• Review operational data, assess how each line of business is performing, and share insights with important stakeholders.
• Use trend analysis to spot improvement opportunities for the team and the wider business.
• Collaborate closely with internal stakeholders, as well as internal and external partner teams.
• Strengthen working relationships with vendor teams to support KPI attainment and accountability.
• Manage projects while ensuring weekly audit requirements are completed on schedule.

Requirements

• At least 2 years of experience in escalations and/or operations.
• Strong interest in customer experience.
• Sharp attention to detail.
• Ability to think strategically and critically.
• Comfortable adapting quickly and working flexibly.
• Able to handle multiple priorities in a fast-moving environment.
• Excellent time management and prioritization skills.
• Strong organizational ability.
• Positive attitude and mindset.
• Team-oriented approach.

Benefits

• Opportunity to work on products used by millions of people around the world.
• Collaboration with global, diverse teams.
• Premium healthcare coverage and mental health support.
• Emergency leave support.
• Flexible, welcoming environment that supports work-life balance.
• Modern office space with convenient access to transport and local amenities.
• Lunch vouchers and a discounted ClassPass membership.
• Learning and growth opportunities through e-learning, conferences, knowledge-sharing sessions, ongoing development programs, and global career paths.
• Regular social gatherings such as breakfasts, lunches, and apéros.
• Free access to the company’s products.

Additional Information

Match Group is an equal opportunity employer and welcomes the diversity that different backgrounds bring to the team. If you need reasonable accommodation for the application process, pre-employment testing, or interviews, you can inform the Talent Acquisition partner.