Property Officer

Role overview

The Property Officer will help oversee the upkeep and day-to-day condition of public housing estates within assigned Town Councils. The role focuses on coordinating maintenance works, following up on defects, supporting resident engagement, and assisting grassroots and community-related activities.

Key duties

• Liaise with contractors to ensure common estate areas are properly maintained, including cleaning, conservancy, landscaping, horticultural services, and both improvement and cyclical works.
• Carry out site inspections and work with contractors to close defects and complete rectification work.
• Raise work orders, monitor completion of repair tasks, verify that works are rectified, and process related payments.
• Handle resident feedback, follow up on issues, and arrange callback service once defects have been resolved.
• Discuss estate maintenance matters with grassroots leaders and support their follow-up actions.
• Help grassroots leaders organise community activities.
• Attend MP house visits, grassroots meetings, and upgrading meetings outside normal office hours.
• Respond to urgent matters referred by the Manager, grassroots leaders, and EMSU.
• Perform cross-checks of estate inspections, arrears visit follow-ups, and other special tasks as assigned.

Candidate profile

The employer is seeking someone with at least Higher Nitec or Nitec qualification and 1 to 2 years of relevant experience in property, estate, or facilities management, or in building/facilities maintenance. The ideal candidate should communicate well in both written and spoken English, work effectively as part of a team, and also be capable of handling responsibilities independently with minimal supervision.

What this company offers

This role sits within a global real estate services organisation that emphasizes growth, learning, internal career progression, flexibility, and inclusion. The company highlights a supportive work-life balance, a technology-enabled and agile working environment, ongoing development opportunities, a promotion-from-within culture, and a comprehensive employee benefits package. It also states a strong commitment to diversity, equity, and inclusion across race, colour, religion, gender, national origin, sexual orientation, gender identity, and disability or veteran status.

Additional information

This position involves estate-related duties at public housing flats and may require attendance at meetings and visits after office hours. The job also includes supporting urgent cases and special assignments when needed.