Program Operations Specialist

About the Role and Organization

Acts Housing, a nonprofit focused on assisting families in achieving housing stability, is seeking a Program Operations Specialist to join their team in Milwaukee, WI. This full-time position reports to the Vice President of Programs and operates in a hybrid work model: four days onsite and one day remote weekly. The Specialist will be vital in enhancing the operations, systems, and processes of the Programs Department to ensure consistent, quality service delivery to families.

Key Responsibilities

• Enhance and document operational workflows, systems, and procedures to boost program consistency and team efficiency.
• Develop and sustain onboarding, training, and resource frameworks to foster staff success and departmental expansion.
• Manage Salesforce data integrity, reporting tools, dashboards, and data protocols to increase program transparency and informed decision-making.
• Provide assistance with grant compliance, HUD requirements, program reporting, and monitoring essential milestones.
• Lead and oversee operational initiatives, including managing timelines, communications, process optimizations, and coordination across teams.
• Create standard operating procedures and quality assurance materials to encourage accountability and collaboration among coaching, family access, and community partnership teams.

Qualifications

• Bachelor's degree in business administration, nonprofit management, public administration, social work, education, or related disciplines; or comparable education and experience.
• Between 3 to 5 years' experience in program operations, administration, quality improvement, project management, or nonprofit operations.
• Proven track record in refining processes, designing workflows, or implementing organizational systems.
• Familiarity with CRM or case management tools; Salesforce expertise preferred.
• Excellent organizational, analytical, communication, and multitasking abilities.

Benefits and Work Environment

• Opportunity to make a significant impact by supporting families in obtaining housing stability.
• Ownership of key projects that build the operational foundation of a critical program department.
• Collaboration with leadership and frontline teams to enhance family services.
• Gain experience in nonprofit operations, Salesforce, grants compliance, reporting, and quality improvement.
• A supportive hybrid work environment with flexibility for one remote day per week.

Equal Opportunity Statement

Acts Housing is committed to providing equal employment opportunities to all applicants and employees, forbidding discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any legally protected characteristic.