Professional Services Consultant - Operations Lead

About the Role

Check Point Software Technologies is looking for a Professional Services Consultant to join its global cybersecurity team. In this position, you will help customers solve complex security challenges, support service delivery, and contribute to a culture of innovation, quality, and continuous improvement. The role is suited to someone who enjoys working with clients, leading operational activity, and collaborating in a fast-moving, remote-friendly environment.

Key Responsibilities

• Work directly with customers to understand their challenges and recommend suitable Check Point solutions.
• Serve as a lead point of contact in the customer’s security operations center, handling daily operations, troubleshooting, escalation management, maintenance, and upgrade work.
• Design practical security solutions that align with industry standards and the customer’s goals.
• Act as a team lead and subject matter expert for network operations engineers, sharing best practices, supporting escalations, and encouraging strong operational performance.
• Oversee the deployment of Check Point solutions, including both remote and on-site implementations.
• Deliver training to customers and their teams so they can use the solutions effectively.
• Investigate and resolve difficult technical problems.
• Build trusted customer relationships and provide responsive support throughout engagement.
• Prepare and maintain accurate project and operational documentation such as runbooks, network diagrams, configuration records, and methods of procedure.
• Keep up to date with cybersecurity developments and Check Point products while promoting team growth and operational excellence.
• Work across teams and functions to help ensure customer success.
• Travel within the region when required. For this role, the expectation is to be onsite at the customer’s Dublin office 2 to 3 days per week.

Requirements

• Strong hands-on experience with Check Point products.
• At least 8 years of experience in IP-based networks, network design, and security products.
• Solid operational background, with SOC experience preferred.
• Good understanding of TCP/IP and cybersecurity principles.
• Strong knowledge of network infrastructure, including routing, switching, and load balancing, as well as security technologies such as firewall, VPN, IPS, antivirus, and application control.
• Working knowledge of Linux command-line tools is preferred.
• Experience with VSX, MDSM, and scalable platforms is preferred.
• Experience with Maestro Orchestrator is preferred.
• Customer-focused with post-sales experience and direct in-person client interaction.
• Ability to quickly grasp technical concepts and adapt to change.
• Skilled at explaining complex technical ideas in simple terms for non-technical audiences.
• Capable of working independently and mentoring other team members.
• Strong spoken and written English communication skills.

Additional Information

This is a remote-friendly role based in Dublin, County Dublin, Ireland. The team values diversity and encourages applicants who feel they can contribute in a passionate, collaborative, and fast-paced environment.