Procurement Specialist

Introduction

IBM Finance & Operations supports the company’s business transformation by improving efficiency, clarity, and informed decision-making across the organization. The team delivers analysis and operational discipline that help shape strategy, protect financial health, and support investment in innovation and growth. This environment combines analytical thinking, teamwork, and curiosity, with opportunities to work across functions and regions, use data and technology effectively, and contribute to process improvements that create measurable results. IBM also emphasizes ongoing learning, career growth, and an inclusive culture where different viewpoints are valued.

Role Overview

In this position, you will act as a Procurement Operations Professional, supporting procurement systems and workflows along with accounts payable-related support requests. You will serve as a central contact for procurement professionals and suppliers across global teams, requiring a solid understanding of IBM tools, procurement processes, and the structure of the global procurement organization.

Responsibilities

• Receive, record, and respond to queries from internal stakeholders and suppliers, ensuring information shared is clear, correct, and useful for issue resolution.
• Manage incoming calls with professionalism, patience, and empathy, especially when dealing with frustrated or dissatisfied callers, while maintaining high service standards.
• Assist users with step-by-step guidance on procurement applications and status-related questions, and help them navigate the tools effectively.
• Identify issues, collect the relevant details, prepare problem reports, and route matters to the appropriate Level 2 contact when escalation is needed.
• Log every request carefully, capture accurate contact details, and document questions and issues in a complete and organized manner.

Required Technical and Professional Expertise

• Working familiarity with IBM procurement tools and related processes, including procurement applications and accounts payable systems.
• Understanding of how global procurement is organized, including the responsibilities of different roles within the function.
• Exposure to handling support requests from internal clients and suppliers, including documenting and responding appropriately.
• Ability to handle calls in a polished, courteous, and empathetic way while maintaining quality service standards.
• Basic problem-solving ability, including collecting issue details, creating problem reports, and escalating to the correct contact.

Preferred Technical and Professional Experience

• Ability to communicate effectively in the designated language or languages used with global procurement teams and suppliers.
• Comfort using tools such as Excel to support procurement operations and respond to client needs.
• Ability to consult a knowledge base or reference repository to help answer questions and resolve issues efficiently.

Education

A bachelor’s degree is preferred for this position.

Additional Information

This role is based in Bengaluru, Karnataka, India, and is a full-time onsite position. The opportunity sits within IBM Finance & Operations and involves close coordination with global procurement professionals and suppliers.