Process Delivery Specialist - Procure to Pay

About IBM

IBM India has been a presence in India since 1992, offering solutions and services across major industries including financial services, healthcare, government, automotive, telecommunications, and education. As a trusted partner, IBM assists clients in navigating challenging circumstances and achieving transformation. With a footprint in over 200 cities, IBM India is a recognized leader in the IT industry, continuously adapting to global markets. It is widely regarded as an employer of choice, holding numerous awards for its employment practices. The comprehensive IBM portfolio, encompassing research, consulting, solutions, services, systems, and software, uniquely positions IBM India within the industry.

About the Role

Join IBM Consulting and contribute to accelerating digital transformation through agile methodologies, process mining, and AI-powered workflows. This role involves collaborating with clients globally to enhance their hybrid cloud and AI journeys. You will leverage IBM's strategic partner ecosystem and technology platforms, including IBM Software and Red Hat, to drive meaningful change. IBM Consulting fosters a culture of curiosity, continuous learning, and innovation, supported by mentors and coaches who encourage challenging the status quo and developing creative solutions. The environment emphasizes long-term career growth, evolution, empathy, and valuing unique skills and experiences.

Responsibilities

• Manage invoice processing, including recording and maintaining both PO and Non-PO invoices.
• Handle end-to-end vendor master data activities, such as creation, modification, verification, cleansing, and identification of duplicate records.
• Collaborate with stakeholders to ensure proper coding and approvals for invoices.
• Address and resolve blocked invoice issues to facilitate timely posting in accounting software.
• Process travel and expense claims, manage payments, and resolve duplicate payment issues.
• Execute payment proposals and recover funds where necessary.
• Ensure adherence to client Service Level Agreements (SLAs) and meet all specified timelines.
• Perform invoice reconciliation and support payment reporting activities.
• Manage vendor performance and address vendor-related queries.

Requirements

• Commerce graduate with 2 to 4 years of experience in Accounts Payable.
• Demonstrated experience in invoice and vendor management, query resolution, and invoice reconciliation.
• Proven ability to manage payment reporting and reconciliation tasks.
• Proficiency in MS Office applications and experience with any ERP software as an end-user.
• Ability to work flexibly in shifts.
• Strong interpersonal and teamwork skills, with the capacity to thrive under deadlines and contribute to change management initiatives.
• Self-directed and ambitious with a focus on meeting targets effectively.

Additional Information

This role requires a proactive approach to problem-solving and a commitment to achieving objectives within established timelines. The ideal candidate will be adept at managing multiple tasks and contributing positively to a team environment.