People Partner

About itsu

itsu is a fast-growing Asian-inspired quick-service food and grocery brand with more than 80 restaurants across the UK and Belgium, alongside an expanding wholesale presence across Europe and further afield. Known for freshly made food served every day, the brand has become a popular destination for healthier eating.

Beyond the restaurant business, itsu [grocery] supplies a range of Asian-inspired products through supermarkets and online channels. The company is focused on continued growth both in the UK and internationally, supported by strong food quality, technology, innovation, and a talented team.

About the role

The People Partner is a commercially minded role that works closely with Operations Managers and other important stakeholders across the business. Partnering with operations and support teams, this role helps deliver people and business initiatives that support the wider strategy.

Key responsibilities

• Collaborate with support functions to deliver people and operational projects aligned with the company’s strategy.
• Manage the employee journey accurately and efficiently from start to finish.
• Guide General Managers and Operations Managers on when and how to escalate employee relations matters to the ER Partner.
• Proactively advise on performance improvement plans for shop teams.
• Lead people-focused initiatives and projects with support from the operations team and the wider people function.
• Work with the Talent team when recruitment support is required.
• Support the L&D team in delivering training programmes that build management capability and HR confidence within shop operations, while contributing ideas on content and delivery.
• Own weekly and monthly reporting on people KPIs and provide useful insights from the data.

What you’ll bring

• Clear and polished communication skills, both in writing and in person.
• Confidence as a trusted point of contact who regularly visits shops.
• A strong commercial mindset.
• Interest in digital tools and data, with the ability to use them to better understand business performance and emerging trends.
• Focus on employee experience and strengthening the employer brand.
• A collaborative approach and a willingness to work closely with operations and the wider people team.

Perks and benefits

• Competitive pay.
• Flexible working arrangements, including one work-from-home day per week and up to two weeks per year working from abroad.
• Generous paid time off, including bank holidays.
• Complimentary breakfast and snacks every day.
• Free itsu lunch when in the office, plus 50% off in all stores outside office days.
• Access to a broad range of wellbeing benefits covering physical, mental, financial, environmental, and social wellbeing.
• Regular business events and social activities throughout the year.

Additional information

This role is based in London, England, United Kingdom and is a full-time onsite position. The posting does not specify a salary amount, number of openings, education requirement, or eligibility criteria.