People Operations Manager

About the Opportunity

A reputable hospitality and tourism group in Tanzania is hiring through its recruitment partner for an experienced People Operations Manager. The business manages a portfolio of boutique properties and is known for creating genuine guest experiences, supporting conservation efforts, encouraging sustainable tourism, and building strong ties with surrounding communities.

The role will oversee the full people function across several properties, ensuring the organization has the right talent, smooth HR administration, and a workforce that is supported, compliant, and aligned with service expectations and company culture.

Role Summary

The People Operations Manager will act as the main point of contact between leadership and employees, managing key HR and workforce administration activities. The position covers recruitment, onboarding, employee relations, payroll coordination, training, performance support, compliance, and staff wellbeing.

Key Responsibilities

• Run end-to-end recruitment, including job advertising, applicant screening, interviews, and reference verification.
• Organize onboarding and induction activities for new hires.
• Draft employment agreements and prepare HR-related documentation.
• Keep employee records accurate, secure, and confidential.
• Support performance management processes and disciplinary cases.
• Address employee relations issues and help resolve workplace conflicts.
• Create and maintain staff schedules and duty rosters.
• Track annual leave, sick leave, and other employee absences.
• Assess staffing needs based on day-to-day operational demand.
• Ensure working hours and leave practices comply with labor rules.
• Coordinate payroll preparation and checking.
• Administer employee benefits and statutory deductions.
• Maintain payroll records and assist with internal audits.
• Support compliance with employment administration requirements.
• Coordinate learning, training, and development programs.
• Help deliver onboarding and continuous learning initiatives.
• Promote company values, service standards, and professional conduct.
• Encourage a positive, collaborative, and inclusive workplace.
• Ensure compliance with labor laws and internal policies.
• Maintain records related to discipline, incidents, and training.
• Support employee welfare as well as workplace health and safety initiatives.
• Arrange safety awareness and emergency response training.
• Prepare HR reports and workforce metrics.
• Monitor attendance, turnover, recruitment, and training activity.
• Partner with department heads on staffing requirements.
• Recommend improvements to workforce planning and employee engagement.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field.
• At least 3 years of experience in Human Resources, People Operations, or Hospitality Administration.
• Prior exposure to hospitality, tourism, hotels, lodges, or camps is strongly preferred.
• Demonstrated experience in recruitment, payroll administration, employee relations, and workforce planning.
• Solid understanding of HR practices and employment law.
• Strong planning, organization, and administrative capability.
• Excellent written and verbal communication skills, plus strong interpersonal ability.
• Good judgment in problem-solving and conflict resolution.
• Very high attention to detail and accuracy.
• Proficiency with Microsoft Office and HR management systems.
• Fluent spoken and written English is required.
• Swahili is an added advantage, and other languages are also beneficial.
• Must be professional, trustworthy, discreet, fair, and objective.
• Should demonstrate leadership, team coordination, adaptability, and a genuine interest in employee development.
• Must be comfortable working from remote or nature-based hospitality locations when needed.

What the Role Offers

• The chance to join a respected hospitality and tourism organization.
• Direct interaction with senior leadership.
• A dynamic, multicultural working environment.
• Opportunities for professional development and career progression.
• A competitive salary package aligned to experience and qualifications.