Patient Technical Support Specialist

Overview

This onsite contract role focuses on delivering phone-based technical assistance to patients, resolving equipment problems, recording interactions accurately, and coordinating replacement equipment requests. The position also involves handling a high number of inbound and outbound calls, keeping information current in internal systems, and safeguarding confidential patient data.

Work Schedule and Contract Details

Work is scheduled Monday through Friday from 8:00am to 5:00pm at the Pleasanton, CA location. The starting pay is $28+ per hour. This is a 12+ month W2 contract assignment, not a 1099 or C2C arrangement, and it may be extended or converted depending on performance and budget.

Key Responsibilities

• Provide technical help to patients by phone and guide them through equipment-related issues.
• Log calls and case details with accuracy and completeness.
• Process requests for replacement equipment.
• Manage a busy flow of incoming and outgoing calls while maintaining quality service.
• Enter and update data carefully in the relevant systems.
• Protect sensitive patient information by following established procedures.
• Work with other teams to keep support tasks moving and ensure timely completion of daily follow-up items.
• Deliver a courteous, patient-focused support experience in every interaction.

Qualifications

• Proven customer service experience with strong communication, active listening, and patience when assisting patients or customers.
• Solid computer literacy, technical understanding, and basic troubleshooting ability.
• Ability to juggle multiple tasks in a fast-paced, high-volume setting while staying detail-oriented and maintaining accurate records.
• Background in the medical or healthcare field is an advantage.
• Bachelor’s degree is preferred; an associate’s degree combined with additional relevant experience is also preferred.

Additional Information

Consultants become eligible for a benefits package after completing the qualification period. Available benefits include health, vision, dental, life, and disability insurance.

Referral and Hiring Notes

A referral bonus is available for candidates who are hired and remain employed for at least 30 days.

There is no charge to candidates for staffing or placement support. All fees are covered by the client.

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