Patient Care Coordinator

Company Overview

Allure Dental And Derma Clinic is a high-end medical aesthetics clinic located in Dubai, known for delivering advanced dental and dermatology services in an upscale, modern environment. The clinic brings together cutting-edge medical tools and a highly individualized approach to patient health, appearance, and comfort.

Its expert teams work across aesthetic and advanced dentistry, including digital orthodontics, implant procedures, and smile design, alongside premium dermatology services such as skin care, laser treatments, and anti-aging solutions. The practice places a strong focus on clinical quality, safety, and a smooth digital experience for every patient. It also supports professional growth through learning opportunities in an innovation-led setting.

Role Summary

This is a full-time, on-site position in Dubai for a Patient Care Coordinator. The person in this role will be the main contact for patients, welcoming them, handling arrival and departure procedures, and helping create a comfortable and efficient visit from start to finish.

The coordinator will manage appointment booking and confirmation, arrange follow-up visits, maintain patient information, assist with digital patient flow, answer calls and online enquiries, share correct details about clinic services, and help patients move through their treatment plans in coordination with clinical teams. The role also includes support with billing questions, adherence to clinic procedures, and close collaboration with dental and dermatology staff to improve patient flow and overall satisfaction.

Key Responsibilities

• Welcome patients and manage the check-in and check-out process professionally.
• Arrange, confirm, and coordinate appointments and follow-up visits.
• Respond to phone calls and online enquiries with clear and courteous communication.
• Provide patients with accurate information about services and treatment pathways.
• Support patients throughout their care journey in coordination with clinical staff.
• Maintain patient records and assist with digital workflow and documentation.
• Handle basic billing-related queries and direct issues to the relevant team when needed.
• Help ensure clinic policies, procedures, and compliance requirements are followed.
• Work with dental and dermatology teams to support efficient patient movement and service quality.

Qualifications and Requirements

• Strong ability to manage appointments and organize follow-up schedules.
• Good telephone manners and communication skills for handling calls and patient questions.
• Experience supporting patients and coordinating care across clinical teams.
• Working knowledge of medical terminology to communicate accurately with healthcare professionals and record information properly.
• Patient-focused approach with professionalism, empathy, and strong service standards.
• Prior exposure to dental, dermatology, or general healthcare environments is preferred.
• Comfort using electronic medical records or practice management tools, along with standard office software.
• Excellent organization, attention to detail, and the ability to juggle multiple tasks in a busy setting.
• Fluent English is required; knowledge of additional languages commonly spoken in Dubai is an advantage.
• A diploma or degree in healthcare administration, nursing assistance, or a related field is helpful.

Additional Information

The role is based at the clinic in Dubai and follows a full-time, on-site work arrangement. No salary, number of openings, or start date was specified in the source information.