Parts Advisor

About the Company

Dilawri Group of Companies is Canada’s largest automotive group and ranks among the country’s Best Managed Companies. Established in 1985, the organization runs more than 80 franchised dealerships and represents over 35 well-known automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a workforce of more than 4,000 people, Dilawri is built around collaboration, accountability, and ongoing development. Its culture is shaped by values such as excellence, leadership, teamwork, integrity, innovation, and giving back to the community.

Role Overview

The Saskatchewan team is hiring a Parts Advisor to support its expanding operations. This role is focused on helping customers find the right vehicle parts, managing orders accurately, and delivering a high standard of service.

Key Responsibilities

• Assist customers in selecting and placing orders for the correct vehicle parts.
• Work closely with service technicians and colleagues to make sure parts are delivered accurately and on time.
• Stay current on parts catalogues, pricing, and stock availability.
• Handle order processing, shipment tracking, and customer updates on order progress.
• Respond to customer questions, share product details, and resolve concerns in a prompt and professional manner.
• Maintain precise records of inventory, order history, and customer communications.
• Generate and prepare parts invoices.
• Keep the workspace neat, organized, and presentable.
• Inspect returned parts to determine whether they are defective.
• Replace defective parts or issue refunds when required.

Qualifications and Work Style

• A strong commitment to delivering exceptional customer service and building lasting relationships.
• A growth-oriented mindset with a willingness to keep learning and improving.
• Comfort working in a team environment that values collaboration and mutual respect.
• Genuine enthusiasm for contributing positively to others.
• Honesty, trustworthiness, and a focus on creating the best possible customer experience.

Benefits

• Employee vehicle purchase discounts.
• Role-specific coaching and training.
• Comprehensive medical and dental coverage.
• Wellness and employee support programs.
• Team social events.

Additional Information

The company emphasizes professional growth and learning from experienced automotive industry specialists. Employees are encouraged to build their careers in a workplace driven by excellence, integrity, and innovation.