Outsource Operations Specialist

Role overview

The Outsource Operations Specialist position is based in Abu Dhabi and focuses on supporting HR operations with strong attention to detail, service quality, and policy compliance. The role contributes to the wider HR agenda by helping implement HR procedures and ensuring day-to-day workforce administration is handled accurately.

A key expectation of this role is to deliver a high standard of candidate and employee service, with a proactive approach and a consistently helpful attitude.

Key responsibilities

This role covers a broad set of outsourced HR operations and employee lifecycle tasks, including invoice handling, approvals, record validation, and coordination with internal stakeholders and the external agency.

• Manage visa-related invoices from start to finish, including checking accuracy, identifying duplicates, updating trackers, preparing expense forms, resolving mismatches, and coordinating with FCD and other departments as needed.
• Review and verify end-of-service benefit calculations and supporting documents, work with the maker and relevant stakeholders to confirm correctness, and authorize submission to the agency for payment.
• Monitor monthly business incentive payments by confirming amounts received, maintaining tracker updates, and coordinating with the agency to generate invoices for approval and payment.
• Handle monthly overtime claims by comparing submitted hours with DMR records, updating overtime trackers, informing staff of payment progress, and fixing discrepancies before payroll processing.
• Assess personal information change requests raised through the E-HR system by checking the attached supporting documents.
• Review passport handover requests in the E-HR system by validating the stated reason and requested duration, approving eligible requests, and coordinating passport release through the agency.
• Process all types of leave requests through the E-HR system, ensuring that policy requirements, supporting documents, eligibility, and submitted details are correct before approval or rejection, and clarifying missing information with employees where required.
• Handle agency invoices linked to EOSB cases by validating paperwork and amounts, requesting corrections where necessary, obtaining approvals, maintaining tracker records, and coordinating with FCD for payment and filing.
• Validate court-related invoices against the amount issued by the court and carry them through the normal approval route, including document checks, approvals, tracker updates, and coordination with FCD.
• Cross-check repatriation invoices against prior agency communication and process them through the standard invoice workflow.
• Carry out salary suspensions in the system after GH approval, notify MIS for record updates, coordinate with the agency to issue and collect signed suspension letters, and lift the suspension once the matter is resolved.
• Respond to reference check requests from recruitment teams by gathering ex-staff information from internal records such as FID, warnings, performance data, and MIS, then share the verified response with the requesting department.

Additional role context

This position requires disciplined coordination across HR, payroll, finance, MIS, and external agency contacts. Accuracy in documentation, tracker maintenance, approvals, and issue resolution is essential across all assigned processes.