Operations Manager (m/w/d)

About PURS Fine Hotels & Restaurants

PURS Fine Hotels & Restaurants is a collection of distinctive properties united by a shared passion for hospitality. Based in historic Andernach on the Rhine, the group represents a contemporary and refined hotel and restaurant culture. Its portfolio includes the PURS Luxury Boutique Hotel & Restaurant with its New Nordic Japanese Cuisine, the Asian street-food concept YOSO, the Italian restaurant Ai Pero, the event venue Convent, the Classic Boutique Hotel Am Ochsentor, and the heritage Hammesmühle in Mayen. Together, these places are designed around quality, aesthetics, and warm guest experiences.

Your role

This position is suited to someone who combines poise, responsibility, and genuine hospitality. The company is looking for a leader who not only understands service, but actively embodies it. With a strong eye for quality, solid commercial awareness, and natural leadership ability, you will take ownership of the operational Food & Beverage area. In this key role, you will shape day-to-day processes, set standards, and help create memorable moments for guests together with your team.

Key responsibilities

• Take overall operational responsibility for the Food & Beverage operations across the restaurants.
• Maintain an active presence in daily business, especially on weekends and during busy periods.
• Lead, support, and develop a committed team through clarity, respect, and strong role modelling.
• Ensure the highest standards of quality and service are consistently delivered.
• Plan, monitor, and evaluate commercial performance and relevant business figures.
• Work closely with senior management on strategic decisions.
• Coordinate events and special occasions.
• Continuously improve workflows to increase efficiency and guest satisfaction.

Profile and qualifications

• Proven experience in Food & Beverage management within upscale hospitality or gastronomy.
• Strong leadership skills combined with empathy, clarity, and a confident personal presence.
• Sound commercial understanding and routine handling of key operational metrics.
• Strong service mindset and a sharp sense for quality and guest expectations.
• A structured, solution-oriented way of working with a hands-on approach.
• Excellent communication skills and a confident manner, both internally and externally.
• Flexibility and a willingness to be present during peak times.
• Completed training or a degree in hotel management is an advantage.

Benefits

• Appreciative, family-like working atmosphere.
• Consideration of personal time-off requests.
• Free beverages at work.
• Shared celebrations and team events.
• Compensation for overtime.
• Company sports activities and participation in sports events.
• Above-tariff pay.
• Discounts at Relais & Châteaux properties and in the company’s own venues.
• PURSpirit discounts and corporate benefits.
• Internal and external training opportunities.
• Attractive bonus scheme.
• Company pension plan.
• Modern employee app for internal communication.
• Digital time tracking.
• Regular employee surveys to support ongoing improvement.

Additional information

The role is based in Andernach, Rhineland-Palatinate, Germany. The working model is onsite and full-time. The company welcomes applicants who are motivated to help shape high-level hospitality in an inspiring environment. Successful candidates may be invited to a personal interview over coffee.