Online Assistant

About the company

Woolworths Group New Zealand operates a large supermarket network across Aotearoa, with more than 185 stores and around 20,000 team members. The business focuses on making everyday life easier for New Zealanders and values practical thinking, fresh ideas, and teamwork.

The workplace culture is described as energetic, friendly, and grounded. The team values respect, curiosity, openness, care, and a proactive mindset, with a strong emphasis on learning together, collaborating well, and supporting each other.

Shift details

This role follows Roster option 1: Friday and Saturday from 2:00 PM to 6:00 PM, and Monday from 2:00 PM to 6:00 PM.

Role overview

As an Online Assistant, you will help prepare online supermarket orders for customers while maintaining accuracy, efficiency, and safety. The role is customer-focused and requires close coordination with other departments to manage stock issues, substitutions, and customer-related queries.

Key duties

• Pick and pack online orders carefully, quickly, and safely.
• Stay in touch with other teams about missing items, replacement products, and related online customer questions.
• Maintain a strong focus on health and safety for yourself and the people around you.

What the employer is looking for

The ideal team member brings a genuine service mindset, can make customer-first decisions within set processes, and communicates well with others. You should be comfortable spending the whole shift on your feet and bring a warm, approachable attitude to the role.

• Good understanding of customer service expectations.
• Ability to follow procedures and systems while putting customers first.
• Strong teamwork and clear communication skills.
• Willingness to stand and move around for the full shift.
• Friendly, welcoming, and positive personality.

Benefits

The company offers a range of employee rewards and career support, including grocery-related discounts, online shopping delivery benefits, banking and insurance discounts, and access to local as well as global career opportunities.

• Everyday Rewards team card with grocery discounts, bonus points, and reduced online shopping delivery costs.
• Discounts on banking and insurance products such as health and life cover.
• Opportunities to grow your career within local and international parts of the business.

Inclusion and support

The employer promotes diversity, equity, inclusion, and belonging, and welcomes applicants from all backgrounds. Candidates can request support or adjustments during the hiring process if needed.

Additional information

This opportunity is part of a wider group committed to creating better experiences for customers and communities while offering a flexible, supportive environment where people can make a meaningful impact.