Network Operations Center Team Lead

Overview

We are looking for a seasoned Network Operations Lead to manage the day-to-day running, oversight, support, and ongoing improvement of the company’s network environment. This position blends deep technical capability with leadership responsibility, with a strong focus on keeping enterprise network services highly available, secure, stable, and efficient.

The person in this role will guide network operations work, handle incident and problem management, promote operational excellence, support infrastructure initiatives, and coach network engineers while keeping service commitments and business goals on track.

Key responsibilities

• Direct and coordinate daily Network Operations Center activities.
• Serve as the main escalation contact for complex network incidents and service disruptions.
• Maintain consistent delivery of targets for availability, performance, and reliability.
• Track, analyze, and share operational KPIs, SLA performance, and service health metrics.
• Coach and assist network engineers and NOC staff in troubleshooting and proven operational practices.
• Take part in shift scheduling, task distribution, and operational governance.
• Oversee enterprise LAN, WAN, WLAN, NAC, and data center network setups.
• Lead configuration, rollout, and tuning of network infrastructure.
• Ensure capacity planning supports current and future business expansion.
• Drive upgrades, migrations, and other network improvement projects.
• Contribute to network architecture reviews and propose enhancements.
• Lead the analysis and recovery of major incidents.
• Perform root cause analysis and put preventive actions in place.
• Ensure change management procedures and governance rules are followed.
• Review and authorize network changes, planned maintenance, and implementation activities.
• Coordinate maintenance windows to reduce impact on business operations.
• Support proactive monitoring of network systems through enterprise monitoring tools.
• Assess availability, utilization, throughput, latency, and capacity trends.
• Identify repeated issues and introduce lasting corrective measures.
• Promote automation to improve efficiency and cut down manual work.
• Work with cybersecurity teams to apply network security policies and controls.
• Assist with vulnerability remediation and network hardening efforts.
• Help ensure alignment with internal security standards and regulatory obligations.
• Participate in investigations of security incidents involving network infrastructure.
• Keep network diagrams, operating procedures, and technical records accurate and current.
• Prepare operational reports, incident summaries, and performance dashboards on a regular basis.
• Create and maintain runbooks and escalation workflows.
• Coordinate with vendors, service providers, and internal teams to resolve issues and deliver projects.
• Handle vendor escalations and support contract matters.
• Collaborate with infrastructure, systems, security, and application teams to ensure smooth service delivery.

Qualifications and experience

• You should have at least 7 years of experience supporting enterprise network operations and infrastructure.
• You should also bring a minimum of 2 years in a senior network engineering, team lead, or network operations leadership position.
• Experience managing mission-critical enterprise network environments and supporting business-critical services is required.
• A bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related discipline is required.
• CCNP Enterprise certification is compulsory.
• CCIE Enterprise Infrastructure, CCIE Enterprise Wireless, or an equivalent credential is strongly preferred.

Technical expertise

• Strong understanding of BGP, OSPF, EIGRP, MPLS, VRF, VLAN, STP, VTP, HSRP, QoS, and enterprise routing and switching.
• Practical experience with Cisco routers, switches, wireless LAN controllers, access points, Cisco ISE, Cisco DNA Center, and SD-WAN solutions.
• Experience using monitoring and management platforms such as SolarWinds, Cisco DNA Center, Cisco Prime, PRTG, and Wireshark.
• Well-developed troubleshooting ability across LAN, WAN, WLAN, NAC, and security infrastructure.
• Exposure to network automation and scripting is an advantage.

Location

This is an onsite position based in Doha, Qatar.