Member Relations Executive

Role overview

Mandala Club in Singapore is seeking a Member Relations Executive who will strengthen member engagement across every stage of the Mandala experience. This position works closely with the Programming, Marketing and Creative teams to act as the member advocate, create meaningful relationships, connect members with the most relevant experiences, support community interaction and help drive long-term retention.

The role goes beyond answering questions reactively. It focuses on anticipating member needs, encouraging participation and helping members contribute actively to the wider Mandala community.

Core responsibilities

Member relationship management

• Develop and sustain strong connections with Mandala members, especially priority member groups.
• Build a detailed understanding of member preferences, behaviours and engagement trends.
• Deliver a tailored onboarding journey for every new member.
• Keep regular contact with members through WhatsApp, email and face-to-face interactions.
• Spot members who have become inactive or less engaged and re-engage them with suitable experiences.

Community engagement

• Take ownership of the everyday engagement and vitality of the Mandala community.
• Manage and expand Mandala Circles.
• Support Circle leaders and member champions.
• Encourage members to take part across different community groups.
• Introduce members who share similar interests.
• Identify and support member-led collaborations and initiatives.
• Help foster a warm, inclusive and highly active member culture.

Event activation

• Work with the Programming team to identify members who would benefit from upcoming events and programmes.
• Invite selected members directly and encourage attendance.
• Coordinate VIP participation when needed.
• Welcome and host members during key events.
• Support introductions and create meaningful connections between attendees.
• Drive repeat participation and stronger engagement over time.

CRM and member insights

• Keep member records accurate, current and complete.
• Log important interactions, preferences and engagement history.
• Track attendance patterns and member activity.
• Share useful insights and opportunities with Programming and Marketing.
• Contribute to data-informed engagement planning.

Member experience and service recovery

• Reply to member questions promptly and professionally.
• Work with internal teams to resolve issues affecting members.
• Follow through until the concern is resolved to satisfaction.
• Collect feedback and identify recurring member concerns.
• Suggest ways to improve the overall member experience.

Ideal profile

• 3 to 5 years of experience in programming, partnerships, events, hospitality, membership, community management, luxury lifestyle or relationship management.
• Genuine interest in relationship-building and bringing people together.
• Excellent interpersonal and communication abilities.
• Strong organisational skills with careful attention to detail.
• Curious, proactive and empathetic in approach.
• Comfortable interacting with senior business leaders and high-profile members.
• Strong analytical and problem-solving capability.
• Passion for delivering exceptional hospitality experiences.