Manager, Service Operations

About Palmetto

Palmetto is a prominent clean technology company dedicated to accelerating the global shift towards clean energy. We believe in providing consumers with comprehensive energy solutions that make adopting renewable energy effortless and advantageous. Our innovative technology platform supports homeowners, businesses, and entrepreneurs in embracing renewable energy through accessible, scalable, and cutting-edge solutions. Operating across both B2B and D2C markets, we offer software, financial products, and services designed to generate significant environmental impact while delivering exceptional value. Our integrated approach to whole-home electrification makes clean energy attainable for everyone.

At Palmetto, our employees are our greatest asset. We cultivate a culture that emphasizes internal advancement, professional development, career progression, and meaningful work. We provide a robust benefits package, including unlimited paid time off, comprehensive medical, dental, and vision insurance, paid parental leave, retirement savings plans, and more, ensuring our team members can achieve both personal and professional fulfillment. Palmetto is committed to prioritizing people, the planet, and profit, fostering a collaborative environment that values impact and work-life balance. Join us in shaping a cleaner, brighter future.

Role Summary

The Manager of Service Operations will lead Palmetto’s post-installation service coordination efforts, managing the entire process from initial request intake through site visit scheduling and final invoicing. This role is accountable for the operational performance of service coordination, focusing on resolution times, partner effectiveness, cost management, and customer satisfaction.

This position involves leading a team of Service Project Coordinators, ensuring consistent and high-quality execution of service workflows at scale, while upholding stringent standards for quality, efficiency, and cost control.

Furthermore, the Manager of Service Operations will manage the service partner network, encompassing onboarding, performance evaluation, and ongoing operational oversight. This includes collaborating with leadership on strategic initiatives related to partner development, expansion, and pricing.

This is a leadership role requiring accountability for operational outcomes, process design, and cross-functional coordination with Product, Field Operations, Supply Chain, and Asset Management teams.

Location

This role is based in Charlotte, NC.

Reporting Structure

This position reports to the Director of Service Operations.

Additional Information

Employment is contingent upon the successful completion of a background check. Palmetto is an Equal Employment Opportunity employer committed to diversity and inclusion. Employment decisions are based on qualifications, merit, and business needs, without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability status, or any other characteristic protected by law. For more information on our Privacy Policy, please visit: https://palmetto.com/privacy-policy