Manager Custody Operations and Settlement (Qatarization)

About QNB Group

Founded in 1964 as Qatar’s first commercial bank owned by Qatari nationals, QNB Group has expanded into the largest banking institution across the Middle East and Africa. Today, its network spans more than 31 countries on three continents, offering a broad suite of modern financial products and services. The group employs over 28,000 people, serves up to 20 million customers, and operates through 1,000 branches and locations supported by 4,300 ATMs.

QNB continues to hold strong regional standing with top-tier credit ratings from major agencies such as Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+). It has also received multiple recognitions from leading international financial publications and is ranked as the most valuable bank brand in the Middle East and Africa by Brand Finance Magazine, reflecting its sustained performance and international reach. The group also maintains an active community support program through sponsorship of social, educational, and sporting initiatives.

Role Purpose

The selected professional will manage operational activities linked to corporate actions and the ongoing maintenance and updating of accounts. The position also supports other teams in day-to-day corporate actions processing and settlement work. In addition, the role contributes to improving IPO processing capabilities and enhancing dividend distribution for non-Qatari shareholders by enabling dividend payments in their own currency.

Key Responsibilities

• Track performance against key performance indicators and contribute to their achievement on a regular basis.
• Apply approved KPIs and operational best practices relevant to the Manager Custody Operations and Settlement function.
• Operate within the authority delegated to the role.
• Encourage cost awareness, productivity, and efficient use of resources while reducing waste and improving value for the bank.
• Work with counterparties in lead banks and with corporate clients whenever required.
• Maintain productive working relationships with related departments and units to support group objectives.
• Provide prompt and accurate inputs to internal and external auditors as well as the compliance team when needed.
• Support customers with product-related queries and help resolve their requests.
• Ensure activities follow service level agreements with internal teams to improve turnaround times.
• Oversee timely and efficient processing and updating of accounts arising from corporate actions.
• Coordinate with brokers, vendors, and internal stakeholders to resolve operational issues related to corporate actions.
• Contact brokers by phone and in writing to recover assets or cash proceeds linked to failed trades caused by corporate actions or income events.
• Partner closely with the front office and handle both operational tasks and corporate action requirements.
• Handle investigations across the group, including settlement failures, disputes, data-entry issues, event payments, account reconciliation, and FX booking details tied to corporate actions.
• Reconcile securities and cash differences resulting from corporate events.
• Complete end-of-day reconciliation and confirm that all processing activities are finished.
• Investigate client issues and identify the underlying root causes where applicable.
• Recommend and help implement process enhancements that simplify workflows and reduce or remove handoffs for existing and new corporate banking products.
• Support the Head of Operations and Accounts in preparing MIS reports related to corporate action operations and account activity.
• Coordinate with corporate customers for IPOs and dividend distribution matters.

Knowledge and Development

• Stay informed about developments in corporate action account handling and operations processes.
• Maintain strong working knowledge of the relevant systems used in the role.
• Take initiative in identifying personal development needs and pursuing learning opportunities.
• Actively keep up with changes and progress within the professional field.

Education and Experience

• Bachelor’s degree from a university, preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or another related discipline.
• Minimum 6 years of relevant experience, preferably in a highly rated international bank or in banking operations or a closely related area.

Documents Required

• Resume/CV
• Educational certificates
• QID, both front and back
• Birth certificate