Maintenance Officer

About the Property

This role is based at Crystalbrook Riley, a premium five-star hotel in Cairns that blends modern style with a relaxed tropical atmosphere. The property is known for thoughtful luxury, distinctive design, a strong sense of place, and a focus on environmentally conscious hospitality. Guests can expect refined accommodation, lively dining, unique events, and memorable experiences inspired by the colours and energy of Cairns.

Crystalbrook Riley is positioned as a vibrant and welcoming destination that combines personality with high-end hospitality.

About the Role

Working as a full-time Maintenance Officer and reporting to the Maintenance Manager, you will be responsible for supporting the hotel’s day-to-day upkeep, repairs, and preventative maintenance activities.

Your work will involve general building maintenance, attending to maintenance requests, and carrying out planned preventive tasks to help keep the property safe, operational, and well presented. You will work with hotel teams and outside contractors, using clear communication, dependability, and a practical problem-solving approach to keep operations running smoothly.

This position suits someone who enjoys hands-on work, values ownership of their work environment, and takes pride in maintaining a property to a consistently high standard.

What You Need to Bring

The ideal candidate will have solid experience as a Maintenance Officer, Handyperson, or in a similar practical maintenance role. Backgrounds in painting, construction, building maintenance, or related fields will be well regarded.

You should be confident identifying and fixing a variety of maintenance issues, with a strong working knowledge of workplace health and safety, relevant regulations, and compliance expectations.

Key Duties

• Carry out routine building upkeep and general repair work across the hotel.
• Respond promptly to maintenance issues and service requests.
• Complete planned preventative maintenance tasks to support safe and efficient operations.
• Coordinate with internal departments and external contractors as needed.
• Maintain a neat, safe, and high-quality presentation throughout the property.
• Use practical judgement to diagnose problems and apply workable solutions.

Experience and Skills

• Hands-on experience in property, facilities, or building maintenance.
• Ability to perform general repairs, painting, and non-trade maintenance work.
• Strong attention to detail and a proactive approach to problem-solving.
• Capacity to work independently as well as part of a team.
• Clear and professional communication with colleagues and contractors.
• Strong focus on safety, compliance, and presentation standards.

Why Join Us

Crystalbrook Collection offers a supportive, energetic, and diverse workplace where people are encouraged to grow and succeed. Benefits mentioned for this role include:

• 50% food and beverage discount across Crystalbrook restaurants and bars.
• Room rates from $99, plus a generous discount for friends and family.
• Enhanced parental leave and lifestyle benefits.
• A workplace committed to sustainable luxury and a greener future.
• Access to internal mobility opportunities and team reward programs.
• Online learning resources, training platforms, and tailored career development pathways.
• A collaborative culture that values diversity and memorable guest experiences.
• Strong career growth opportunities in a dynamic and expanding business.
• Regular recognition initiatives and team engagement activities.

About the Company

Crystalbrook Collection is an award-winning hotel development and management group with a growing portfolio of distinctive upscale hotels, restaurants, and bars across Australia. In eight years, the business has expanded to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with new hotels planned for Adelaide and Canberra in 2026 and 2027.

Additional Information

The company is committed to equality, inclusion, and accessibility, and welcomes applicants of all genders, ages, backgrounds, cultures, and religions. If you have a health condition or disability, early notification during recruitment is encouraged so appropriate support can be arranged to help you perform at your best.

As part of recruitment and compliance checks, the employer may ask for eligibility documents, police checks, and employment references.