Maintenance Handyperson

Role overview

SGCH is a community housing provider focused on creating a sense of belonging for customers, colleagues, and communities. The organisation supports more than 12,000 customers across 7,000 homes in NSW and VIC and is guided by the values: We Care, We Create, and We Connect. The workplace is built around inclusion, collaboration, and growth, with an open invitation for people from all backgrounds to apply.

This is a permanent full-time maintenance role based mainly in the Metro North East area, including suburbs on the Lower North Shore. The position may occasionally require work at other locations.

Compensation and work arrangement

The annual salary for this role is $98,000. The role is permanent and full time, with a 35-hour working week. Additional benefits include 17% annual leave loading, a company van and equipment, and access to salary packaging options.

What SGCH offers

• Above-award pay with a competitive package and a 35-hour work week.
• 17% loading on annual leave.
• Company van and tools/equipment supplied.
• NFP salary packaging of up to $15,900 tax-free, plus an additional $2,500 for meals, entertainment, and accommodation.
• Novated leasing options.
• Career development support, including internal promotion pathways, in-house learning, development opportunities, and study assistance.
• Health and wellbeing support such as corporate discounts, a recognition program, and a free 24/7 EAP for employees and their families.
• 12 weeks of paid parental leave plus 3 bonus days of annual leave.
• Modern office settings, hybrid working options, and locations close to public transport.

Key responsibilities

• Deliver prompt, courteous, and effective minor repair and maintenance services to tenants in residential properties.
• Respond to customer questions and requests with empathy, care, and urgency.
• Visit social housing properties to assess repair needs and arrange suitable materials to complete the work.
• Coordinate with Tenancy Managers to secure timely access to properties for maintenance activities.
• Work closely with other handypersons and internal teams to support small projects and improve customer outcomes.
• Accurately gather and maintain tenancy-related and other required records.
• Follow safe work procedures and remain alert to their application by yourself and others.
• Use standard office tools such as Microsoft Outlook, Word, and Excel.

What you will need

• Substantial experience in residential repair and maintenance work.
• Working knowledge of Australian Standards, the BCA, and relevant statutory obligations.
• Solid understanding of WHS requirements.
• Strong verbal and written communication skills.
• Good planning, organisation, and time management abilities.
• Current NSW driver licence.
• Willingness and ability to drive regularly over long distances.
• Capability to stand for extended periods.
• Ability to lift heavy items and use different tools, machinery, and equipment.
• Experience with Microsoft Office applications, including Outlook and Excel.

Recruitment process and conditions

The hiring process may involve interviews and relevant skills or behavioural assessments, with selection based on demonstrated merit against the role criteria. Appointment depends on standard pre-employment checks, including proof of work rights, reference checks from previous managers, a National Police Check, and a health assessment.

A Talent Pool may be created from this recruitment process.

If you need accessibility support or adjustments to apply comfortably, you can contact jobs@sgch.com.au. Your privacy and dignity will be respected throughout the process.

About SGCH

SGCH is committed to diversity, inclusion, and authentic connection. The organisation welcomes applicants from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. Even if you do not meet every requirement, you are encouraged to apply if the role interests you.