Mailroom Clerk

Role overview

Holiday Inn Club Vacations is hiring a Mailroom Clerk to support resort and corporate mail operations in Orlando, Florida. The company values people who show courage, care, and creativity, and who help build trust, confidence, and strong relationships while contributing to a family-focused hospitality culture.

What you will do

In this role, you will manage incoming and outgoing mail for the resort, including first-class mail, UPS shipments, FedEx packages, inter-office correspondence, and freight items. You will also handle mail metering, maintain mail service records, prepare monthly accounting reports, and help plan and organize large mailings. Staying current on postal rate changes, mailing procedures, and policy updates is also part of the job.

Essential duties

• Accept, sort, route, and deliver inbound and outbound mail, parcels, and freight.
• Use mailroom equipment to meter and process first-class mail.
• Track and document UPS, USPS, and FedEx shipments.
• Prepare monthly accounting reports and keep accurate mail service records.

Experience and qualifications

Applicants should have a high school diploma or an equivalent credential and prior experience working with mail services. Strong communication skills are needed for phone calls, email, conference calls, and texting tools, along with the ability to provide prompt, dependable, and courteous service. You should also be comfortable presenting information clearly and handling customer interactions and sensitive situations professionally.

Certificates and licensing

A valid driver’s license is required.

Physical requirements

This position involves extended periods of sitting, standing, and walking, plus frequent bending, twisting, reaching, pushing, pulling, and use of office and mail-processing equipment. You must be able to repeatedly lift, carry, and move items up to 50 pounds and handle mail and package volumes that may exceed 50 items at a time.

Working conditions

The work is mainly performed in a climate-controlled indoor setting, though occasional exposure to adverse weather and temperature changes may occur.

Schedule

This is a full-time, on-site role based at the Orlando Corporate Office. The schedule runs Monday through Friday, from 8:00/8:30 AM to 5:00/5:30 PM EST, depending on assignment.

Company benefits

• Bi-weekly pay
• 401(k) with matching contribution
• Opportunities for growth and professional development
• Medical, dental, and vision coverage
• Employee Assistance Program
• Paid time off
• Travel perks, discounts, and complimentary vacations through the ClubGo program
• Tuition reimbursement and continuing education courses
• Strong company culture

Additional information

Job duties and assignments may change as business needs evolve. Reasonable accommodations may be provided to qualified individuals with disabilities so they can perform the essential functions of the role.