Location Manager - Retail Secured - Nagaur

Role Overview

Aditya Birla Capital Limited is seeking a Location Manager for its Retail Secured business in Rajasthan, with the role focused on driving secured lending growth, managing channel relationships, and strengthening local market presence. The position sits within the NBFC business of Aditya Birla Capital and supports lending products such as STSL, LAP, and SME Loans.

About the Organization

Aditya Birla Capital Limited is a listed, systemically important NBFC and the holding company for the group’s financial services businesses. Through its subsidiaries and joint ventures, the company offers a wide range of solutions across loans, investments, insurance, and payments. Its operations are supported by more than 66,000 employees, a network of over 1,742 branches, and more than 200,000 agents and channel partners, along with multiple banking partners.

The company manages aggregate assets under management of about Rs. 6 Lakh Crore and a consolidated lending book of over Rs. 1.90 Lakh Crore as of Dec 31, 2025. Aditya Birla Capital is part of the US$ 67 billion Aditya Birla Group, a Fortune 500 conglomerate with a consolidated market capitalisation of more than US$117 billion as of Jan 1, 2026.

The group operates across multiple sectors and countries, and is guided by long-standing business practices focused on stakeholder value creation.

What the Company Values

The organization looks for people who align with its core values of Speed, Passion, Integrity, Seamlessness, and Commitment. It seeks individuals who can handle challenges, build capable teams, and develop strong networks through effective relationship building.

Key Responsibilities

This role covers sales expansion, operational execution, distribution growth, customer service, risk awareness, and coordination with internal and external stakeholders to support the secured lending business.

Sales Growth and Client Acquisition

• Identify and pursue growth opportunities at the local or area level by expanding channels and acquiring new accounts.
• Segment the market, identify potential direct customers, and convert opportunities through tailored loan structures that meet customer needs while supporting business margins.
• Meet sales goals by building strong relationships within the DSA network and influencing channel performance.
• Grow secured lending volumes by maintaining channel databases and using them strategically to sustain a healthy sales pipeline.
• Improve turnaround time for loan sanctions by working closely with internal teams to widen channel reach and customer coverage.
• Monitor and report sales activity and productivity metrics while helping build a high-performance sales environment.
• Take part in business development initiatives and contests as required.

Operational Effectiveness

• Balance sales volume and value by focusing on both business growth and return on investment.
• Track SLA adherence, sales efficiency, and return metrics to improve outcomes.
• Adopt approved process improvements and best practices to raise operational productivity and suggest further enhancements where relevant.
• Prepare and share periodic operational reports using agreed formats and timelines for areas such as disbursements, profitability, NPAs, channel expansion, product launches, branch growth, and new channel development.

Distribution and Market Expansion

• Build and reinforce the distribution network through networking and relationship-building activities, while considering product positioning and competitive pressure.
• Regularly study the market and competitor offerings to identify trends and business opportunities in the secured segment.
• Engage the DSA network and follow the agreed touchpoint system to improve customer reach and loan processing/disbursement speed, escalating issues for timely closure.

Customer Servicing and Relationship Management

• Work with risk and operations teams to ensure customer-friendly and robust loan approval and booking processes.
• Recommend process and technology improvements that reduce processing time while maintaining complaint handling standards.
• Respond to customer questions and complaints promptly and help drive resolution personally when needed.
• Maintain close customer relationships after sanction to monitor accounts and identify early warning signs of NPAs.

Risk Management

• Run sales operations in a compliant manner and align execution with risk-management principles in coordination with the risk function.
• Ensure documentation and credit administration requirements are closed properly, including escrow account opening for receivables lending where applicable.
• Follow prescribed guidelines and process checks across all stages of secured loan transactions and flag potential warning cases in advance.
• Identify and report risks proactively to help protect portfolio quality.
• Coordinate with channel partners, customers, and the risk team on escalation cases.

Internal Stakeholder Management

• Partner with peer and reporting sales managers, where applicable, to overcome challenges and support sales expansion through effective channel management and acquisition.
• Build strong working relationships with key internal teams such as operations and risk management to ensure smooth transactions and quick issue resolution.

Eligibility and Background

Candidates should hold a bachelor’s or master’s degree and have experience in LAP sales. The role is based in Rajasthan and requires hands-on experience in secured lending and channel-led business development.

Important Information

The company does not request or accept money from applicants. Any offer linked to service charges, security deposits, processing fees, background verification fees, or similar payments should be treated as fraudulent.

Authentic communication from the company will use the adityabirlacapital.com domain. Applicants are advised to be cautious of fake URLs, suspicious email addresses, and fraudulent social profiles that imitate the organization.

The company also warns candidates to be alert if anyone asks for personal details through suspicious messages or promises employment in return for payment. The company states that it will not be responsible for consequences arising from dealings with fraudulent individuals or entities. It reserves the right to take appropriate action and encourages reporting of suspicious activity to law enforcement authorities.

Equal Opportunity Statement

Aditya Birla Capital follows an equal opportunity approach and does not tolerate discrimination or harassment based on race, colour, religion, ethnicity, age, gender, disability, or any other legally protected characteristic. Diversity, equity, and inclusion are part of its hiring practices, subject to business needs and candidate qualification, skills, and experience.

Additional References

The source included links to the company careers page and its professional networking page for learning more about growth, culture, and life at the organization. These references have been omitted from external linking here.