Limousine Ambassador (Coordinator)

Role overview

Marina Bay Sands is seeking a Limousine Ambassador (Coordinator) to support limousine dispatching and coordination activities while upholding the company’s service standards, policies, compliance expectations, and SOPs.

Dispatching duties

• Allocate assignments to drivers based on the queue list through the Limousine Dispatch System (LDS).
• Check that guest booking information is accurate and that any special requests are addressed before jobs are sent out.
• Match vehicles to last-minute requests and select the appropriate vehicle for each situation.
• Track driver movements throughout their shifts.
• Estimate same-day vehicle demand and decide when to activate or pause the outsourced disposal fleet depending on operational needs.
• Follow all company policies, compliance rules, and operating procedures.

Coordinator duties

• Prepare and refresh daily reports.
• Manage limousine reservations, enquiries, emails, and telephone calls.
• Charge limousine services against guest entitlements or other payment methods using the POS machine.
• Confirm that completed jobs are charged correctly, posted properly, and that check numbers are updated in the Limousine Booking System.
• Share daily booking updates with external vendors for services such as coach transport or airport meet-and-greet support.
• Carry out administrative work such as report filing.
• Take on other tasks assigned by management.
• Observe all company policies, compliance requirements, and procedures.

Education and experience

A certificate in Hospitality Operations or a related discipline is preferred. Prior hotel operations experience is preferred, while experience in hospitality or service environments will be an advantage. Previous customer service experience or work in a similar role is also beneficial.

Skills and working style

The ideal candidate should be service-focused, collaborative, comfortable working independently, and capable of handling multiple tasks under pressure. Strong spoken English is required, and additional languages are an advantage. The role also calls for good listening skills, a pleasant personality, IT confidence, and familiarity with Microsoft Word, Microsoft Excel, and Google Maps.

Local knowledge and shift availability

Applicants should know Singapore roads, hotel locations, tourist attractions, entertainment venues, F&B outlets, residential areas, and the city’s airport and ferry terminals. The role requires flexibility to work different shifts, including mornings and afternoons, as well as public holidays.

Equal opportunity and conduct

Marina Bay Sands is committed to a diverse, equitable, and inclusive workplace and offers equal opportunities as it grows its talent base in Singapore. Employees are expected to follow all rules, regulations, policies, procedures, conduct standards, and the company’s business ethics requirements.