Lead Travel Consultant

About the role

American Express Global Business Travel offers a collaborative, inclusive environment where travel professionals can make a meaningful impact. This position is part of a premium service team that supports high-value corporate clients with thoughtful, timely travel arrangements.

Although the role emphasizes a service-first mindset and strong communication, it is currently described as a home-based position, with the location noted as Gurgaon, India.

What you will do

• Plan and arrange corporate travel for both individual travelers and groups.
• Book domestic and international trips across air, rail, road, and hotel accommodations, including more complex itineraries.
• Work with Global Distribution Systems such as Sabre, Apollo, Amadeus, and/or Galileo; training may be provided where needed.
• Handle customer communication across phone, chat, email, and back-office tools.
• Serve as a dependable travel advisor by recommending suitable options, offering add-on services when appropriate, and aligning with each client’s travel policy.
• Collaborate with teammates to achieve service goals such as customer satisfaction, adherence standards, and performance metrics.

What the employer is looking for

• Hands-on experience in travel, preferably in the business travel segment, along with knowledge of fare structures and ticketing rules for air, car, and hotel bookings.
• A strong commitment to high-quality client service and the ability to anticipate customer needs.
• Practical experience using one or more major GDS platforms: Sabre, Apollo, Amadeus, and/or Galileo.
• Clear and professional written as well as verbal communication skills.
• Strong attention to detail and accuracy.
• Integrity and care in handling personal traveler information.
• Solid understanding of the travel industry, including business travel, leisure travel, or airline reservations.
• Ability to resolve customer concerns efficiently and independently.
• A cooperative mindset and openness to feedback.

Benefits and culture

• Flexible benefits that can vary by country and begin on your first day, including health and welfare insurance, retirement support, parental leave, adoption assistance, and wellbeing resources for employees and their immediate family.
• Weekly travel offers from leading providers, covering flights, hotels, cruises, and car rentals.
• Access to a learning platform with more than 20,000 courses, leadership development options, and priority visibility for internal job openings.
• An inclusion-focused culture supported by global employee groups and broader company efforts to encourage awareness, connection, and action.
• Additional support and benefits beyond the items listed here.

Equal opportunity and accommodations

All applicants are considered fairly regardless of age, sex, gender and related characteristics, pregnancy and related medical conditions, race, color, citizenship, religion, disability, or other legally protected traits.

The company also provides reasonable accommodation for qualified individuals with disabilities. Candidates can inform the recruiter if accommodation is needed at any point during the hiring process.

Applicants who feel they may not meet every requirement are still encouraged to apply if they believe they would be a strong addition to the team.

Additional disclosures

Additional legal disclosures referenced for this role include a notice in accordance with the LA County Fair Chance Ordinance.

Applicants are also directed to review the company’s recruitment privacy statement for details on how personal data is handled.