Lead Customer Service Representative, Full or Part Time

Job Overview

This position is for a Lead Customer Service Representative at Store 2745015, located at 938 S Pierce St, Alma, Georgia 31510. The role is based on-site and comes with flexible shift availability. It is a customer-facing position suited to someone who enjoys a fast-moving environment, varied work, and opportunities to build a career.

What the Role Offers

• Medical, dental, vision, and life insurance, along with short- and long-term disability coverage
• Flexible work schedules
• Weekly pay
• Stable employment with a large organization
• Opportunities to move ahead quickly in your career
• A team-oriented workplace with energetic colleagues
• Varied day-to-day duties
• Comprehensive paid training
• 401(k) plan with a competitive employer match
• Flexible spending and health savings accounts
• Tuition reimbursement support

Responsibilities

The Lead Customer Service Representative helps deliver a friendly and efficient store experience while also taking on shift-lead duties. You will welcome customers, operate the register, handle cashiering tasks, suggest products, and at times support the food service area. The role also includes leading shifts regularly to gain early management experience. Work takes place throughout the store, both inside and outside, to help maintain store standards and keep service quick, accurate, and welcoming. Regular, dependable on-site attendance is required.

Key Strengths Needed

• Comfortable selling products and making helpful recommendations
• Strong customer service mindset
• Clear communication and friendly interaction skills
• Ability to stay productive in a fast-paced setting
• Team-oriented approach with focus on shared goals
• Problem-solving and quick thinking
• Confidence in leading others
• Ability to supervise employees at an entry level

Preferred Background

• Experience in retail or customer service
• Some exposure to management or shift leadership
• Background as a sales associate or cashier
• High school diploma or an equivalent credential
• Motivation to grow within the company
• Willingness to learn and bring a positive attitude

Physical Demands

• Ability to stand and/or walk for up to 8 hours
• Capacity to lift or carry up to 30 pounds from floor to overhead for up to 30 minutes in a shift
• Occasional lifting or carrying of up to 60 pounds from floor to waist level
• Ability to push or pull with the arms using up to 20 pounds of force
• Frequent bending at the waist, with some twisting, for up to one hour per shift
• Use of hands to grasp, reach, and manipulate objects; may include climbing a ladder to store, retrieve, place, or remove materials and signage

Equal Opportunity and Accessibility

The employer is an equal opportunity employer. The company follows the Americans with Disabilities Act and applicable state and local disability laws. Applicants who need a reasonable accommodation to participate in the hiring process or complete application forms should contact the Human Resources representative, provided the request does not create an undue hardship.

Work Eligibility Information

The employer references use of the federal E-Verify system to confirm work eligibility. Review details are available in English and Spanish.

Additional Information

Shift availability is flexible. The position is labeled as a time-type role and is on-site at Store 2745015 in Alma, Georgia.