Laundry Attendant

Company Overview

Mondrian Doha is a lively hospitality destination known for its energetic atmosphere, social spaces, events, celebrations, and business gatherings. The property features food and nightlife outlets across eight different venues, making it a distinctive presence in the region.

Role Summary

Reporting to the Executive Housekeeper, or another person authorized by management, you will help keep the laundry and uniform issue sections running smoothly and in line with hotel standards. The role focuses on delivering prompt, consistent, and personalized service to both internal and external guests while supporting an engaging guest experience.

Key Responsibilities

• Collect, inspect, and return guest laundry and dry-cleaning items from the front desk, guest rooms, or housekeeping team, then wash and press them according to guest instructions.
• Keep accurate written logs for all laundry and dry-cleaning items sent to the outside laundry partner, including guest name, room number, garment details, quantity, and any special handling requirements.
• Sort, prepare, and wash linens, guest laundry, and dry-cleaning items for pickup.
• Prepare guest laundry bills, document them, and send them to the Housekeeping Office Coordinator.
• Respond to laundry and dry-cleaning questions quickly and professionally, and pass relevant details to the Supervisor.
• Coordinate with the dry-cleaning vendor regarding guest items and report any missing, damaged, or uncleaned pieces.
• Verify invoices received from the outsourced laundry service and reconcile them with internal records.
• Break down invoices into the appropriate departments and update the finance tracking system.
• Polish guest shoes and return them to the rooms.
• Support uniform and linen stock checks.
• Wash and iron guest laundry or hotel linen whenever required.
• Prepare, issue, fit, and modify uniforms for new hires.
• Ensure linen is properly separated, counted, and stored in the correct location.
• Issue and collect staff uniforms, arranging dispatches as needed.
• Prepare and maintain records for staff uniform invoices.
• Receive, sort, and distribute staff uniforms to the relevant department.
• Assist with monthly linen stock control.
• Sort and fold towels.
• Keep the work area clean and orderly, and report faulty materials or equipment to the appropriate team.

Additional Information

The job requires careful handling of guest belongings, accurate recordkeeping, strong coordination with housekeeping and external laundry services, and a consistent focus on service quality and hotel standards.

Working Conditions

This is an onsite full-time role based in the Doha Metropolitan Area.