Key Account Coordinator II

About Funko

Funko is a pop-culture collectibles company with a strong licensing portfolio spanning thousands of licenses and the rights to create tens of thousands of characters. Its best-known product, Pop! Vinyl, is a leading stylized vinyl collectible sold to fans worldwide.

The Sales Operations team partners closely with the Sales organization to deliver a strong customer experience for wholesale and retail accounts. In this role, you will support Funko’s most important accounts with a high level of ownership, handling forecasting, order flow, issue resolution, and coordination across teams.

This is a fast-moving environment that changes quickly with pop-culture trends. The ideal candidate is adaptable, detail-oriented, proactive, and able to act quickly while balancing multiple priorities.

Role Summary

The Key Account Coordinator II acts as an operational partner for strategic accounts, helping maintain account performance, improve customer experience, and strengthen execution across internal functions and external customers. The role requires independent judgment, strong communication, and the ability to manage complex account needs with minimal oversight.

Key Responsibilities

• Own day-to-day operational support for key accounts and build dependable relationships with customers.
• Predict account needs and recommend solutions that improve service quality.
• Manage forecast accuracy, surface risks and opportunities, and work with Sales and Planning to improve demand decisions.
• Handle complex order book situations involving allocations, supply limits, and prioritization choices.
• Resolve escalated concerns tied to delays, pricing issues, and fulfillment problems.
• Coordinate across Sales, Supply Chain, Finance, and Customer Service to keep account activity moving smoothly.
• Serve as a main contact for updates, issue handling, and escalation communication.
• Share proactive updates with customers regarding risks, changes, and proposed solutions.
• Analyze sales information, prepare reports, and identify patterns or trends that inform decisions.
• Recommend workflow improvements and efficiency gains based on data and process review.
• Help build scalable operating practices and support standardization within Sales Operations.
• Participate in and lead internal or external meetings, including customer-facing discussions when required.

Requirements

• At least 5 years of B2B customer service or account support experience, preferably with major retailers or mass specialty customers.
• Experience managing complex or high-volume accounts.
• Working knowledge of EDI transactions and retailer systems.
• ERP system experience, with Microsoft Navision preferred, plus familiarity with ticketing tools.
• Strong command of Microsoft Office, especially Excel and PowerPoint.
• Excellent verbal and written communication skills with the ability to interact across all organizational levels.
• Strong analytical ability, including comfort with numbers, data interpretation, formulas, VLOOKUPs, and pivot tables.
• Excellent organization and prioritization skills, with the ability to manage competing deadlines under pressure.
• Detail-focused approach with a high standard for accuracy.
• Solution-oriented thinking and independent problem-solving capability.
• Professional, confident, and relationship-driven interpersonal style.
• Comfort leading meetings, making presentations, and asking clarifying questions.
• Adaptability in a changing, fast-paced environment.
• Strong teamwork mindset and willingness to support shared goals.

Compensation and Benefits

The hourly base pay for this role in the selected city is $27.69 to $34.62. Pay may differ based on qualifications, experience, skills, competencies, and location. In addition to base pay, the position may qualify for discretionary bonuses or incentives and restricted stock units.

Funko provides a competitive benefits package, including full benefits and a 401(k) plan with company matching contributions.

Work Environment

This position is based on-site in Burbank, California, and local candidates will be considered first. The workplace is typically moderately noisy. The job involves regular sitting, use of hands, and speaking or hearing; frequent reaching; occasional standing and walking; and lifting or moving up to 10 pounds regularly and up to 25 pounds occasionally.

Equal Opportunity Statement

Funko is an equal opportunity employer. All qualified applicants are considered without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, pregnancy, sexual orientation, or any other protected characteristic under applicable law.