Junior Business Analyst

Role overview

This position is responsible for analysing, planning, and recording change across the technology platforms used by the team. It supports stakeholders in defining the issue, clarifying the desired business and customer outcomes, and translating those needs into end-to-end requirements. The work involves understanding the present situation, defining the target state, and identifying the gaps, including any risk considerations.

What you will do

• Organise your own workload so deliverables are completed on schedule, within budget, and in line with approved scope.
• Select and record the appropriate business analysis approach and tools for the project or initiative.
• Work with stakeholders to identify, understand, document where needed, and confirm the current state across the initiative, including business, organisational, people, process, procedure, and system impacts.
• Clarify and document outcomes required for customers as well as internal and external stakeholders.
• Spot issues, shortcomings, and opportunities for improvement that could affect the project or initiative.
• Recognise when detailed root-cause analysis is required to understand a problem more fully.
• Flag inconsistencies in the information gathered and seek further clarification where required.
• Document the differences between the current and future state to a level that supports delivery of outcomes and helps prepare the business case.

About you

You should bring at least 2 years of experience in a similar business analysis role. Experience working in both waterfall and Agile delivery environments is expected. Formal business analysis training and technology-related qualifications are considered advantageous.

About BOQ Group

BOQ Group is a group of challenger brands offering an alternative within Australian financial services for customers and employees. Its brands include Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist. Each brand serves a distinct customer base, while the group shares a common aim of building social capital through banking by fostering trust, supporting employee potential, and creating positive community impact.

The organisation values inclusion and wants a workplace that reflects the customers and communities it serves. In 2023, it introduced a Reconciliation Plan aimed at driving positive change and strengthening inclusivity across the group.

Benefits and perks

• Flexible work arrangements that help balance professional and personal commitments.
• Reduced-rate financial products across the group.
• Salary packaging options to improve take-home pay.
• Paid parental leave with no minimum service requirement.
• The option to purchase extra annual leave.
• Special pricing on private health insurance.
• Employee Assistance Program for confidential support for you and your family.
• Access to employee networks including First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
• Membership with Pride in Diversity and participation in the Australian Workplace Equality Index.

Additional information

Applicants from Aboriginal and Torres Strait Islander communities are encouraged to apply. The organisation welcomes people of all backgrounds, genders and gender expressions, sexualities, cultures, bodies, and abilities. Candidates may share their pronouns and request reasonable adjustments during the interview process.

Successful applicants must complete background screening as a condition of employment so the bank can meet its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. Checks may include identity verification, reference checks, criminal history checks, immigration checks, verification of academic qualifications, and bankruptcy checks.

Agency applications are not accepted.