IT Support Specialist

Role Overview

KDG Construction Consulting is looking for a driven IT Support Specialist to act as the first point of contact for technical issues in a busy, fast-moving business setting. The position focuses on resolving hardware, software, network, and system problems, assisting with employee joiner/mover/leaver tasks, and closing incidents promptly while maintaining a high standard of customer service.

The right candidate will bring solid troubleshooting ability, hands-on experience with enterprise IT environments, and the communication skills needed to work comfortably with both technical teams and non-technical staff.

What You’ll Do

• Handle incoming help desk requests professionally and promptly through email and ticketing tools.
• Use established troubleshooting methods to identify and fix issues related to hardware, software, network connectivity, and system performance.
• Review, record, and monitor production incidents and outages, including assessing urgency, business impact, and escalation needs.
• Create, update, and close service requests and incident records in Freshdesk, ServiceNow, and similar systems.
• Support employee onboarding and offboarding by setting up accounts, distributing equipment, and managing access permissions.
• Install, upgrade, and configure hardware, software, and workstation environments.
• Assist with workstation rollouts, office moves, and technology setups across multiple locations.
• Provide technical assistance for internal meetings, company events, and special projects.
• Lead computer orientation sessions for new hires and deliver practical training to department staff when needed.
• Explain technical matters clearly to employees, leadership, and other team members.
• Keep thorough records of support work, system adjustments, and troubleshooting steps.
• Help maintain IT inventory and track technology assets.

Required Experience and Skills

• Background in help desk, desktop support, or general IT support roles.
• Strong troubleshooting knowledge for PC hardware, including motherboards, power supplies, memory, storage, and peripheral devices.
• Experience supporting Microsoft Windows 10 and Windows 11 environments.
• Hands-on knowledge of Microsoft Office 365 apps such as Outlook, Word, Excel, PowerPoint, Teams, and OneDrive.
• Ability to diagnose basic network issues, including LAN/WAN connectivity, Wi‑Fi, VPN access, IP configuration, and switch/router fundamentals.
• Clear written and verbal communication skills, with the ability to translate technical topics for non-technical users.
• Good organizational skills, with the ability to prioritize multiple tasks and provide regular status updates.
• Ability to lift up to 40 pounds.
• Comfortable working independently as well as collaboratively within a team.
• Self-directed, solution-oriented, and focused on delivering results.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Industry certifications such as CompTIA A+, Network+, Microsoft certifications, ITIL, or comparable credentials.
• Previous experience with ServiceNow, Freshdesk, or other IT service management tools.
• Exposure to data migration, data coordination, or system conversion initiatives.
• Experience with enterprise hardware deployments and office relocations.
• Familiarity with user account administration, software licensing, and endpoint management platforms.

About KDG

KDG Construction Consulting provides program, project, and construction management services to clients in multiple industries. The company emphasizes service quality, innovative problem-solving, and measurable outcomes, with a collaborative approach designed to help clients reach their strategic goals.

Equal Opportunity Notice

KDG is an equal opportunity employer. Qualified candidates are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other legally protected status.