IT Support Specialist

Role summary

DYOPATH is hiring an IT Support Specialist to provide hands-on technical assistance onsite in Sanford, NC. In this position, you will help keep employees connected and productive by setting up devices, supporting systems and networks, and resolving technical issues across teams and projects.

What makes this opportunity appealing

You will be part of a workplace built around the company’s L.O.V.E. philosophy, meaning Living Our Values Every Day. The role offers exposure to enterprise-level IT environments, opportunities to improve processes, and a collaborative team culture that values organization, communication, and service. The company also highlights an award-winning service mindset and a respectful, fun working atmosphere.

Location and schedule

This is an onsite role based in Sanford, North Carolina. The work schedule is first shift from 7:00 a.m. to 3:30 p.m., Monday through Friday.

Compensation and benefits

The pay rate is $25 per hour. Benefits mentioned for this position include medical, dental, and vision insurance; life insurance; a 401(k) with company match; a paid holiday option called “You Pick a Day”; FSA and HSA options; pet insurance; and other additional benefits.

Key responsibilities

The IT Support Specialist will support day-to-day technology operations by handling setup, maintenance, troubleshooting, and user support. The role also includes documenting procedures, coordinating with other teams, and helping maintain reliable IT standards across the organization.

• Set up computers and other devices onsite for new and existing users.
• Create and apply guidelines and protocols for using IT systems across departments and projects.
• Recommend suitable technologies, tools, and IT approaches to improve performance and efficiency.
• Provide technical help, guidance, and training for hardware, software, systems, and networks.
• Act as a bridge between end users and higher-level support teams so issues are communicated clearly and resolved promptly.
• Install, configure, and maintain hardware, software, printers, network cards, and related peripherals.
• Track system and network performance and address possible problems before they affect operations.
• Perform troubleshooting, repairs, and data recovery to reduce downtime.
• Carry out routine maintenance tasks such as backups, software updates, and license administration.
• Work with cross-functional teams to uphold IT standards and best practices.
• Use team communication channels effectively for escalations and support coordination.
• Help build and maintain Knowledge Base documentation.
• Take on additional duties as assigned.

Education, experience, and preferred qualifications

An associate degree is required, and a bachelor’s degree in IT is preferred. Candidates should have at least five years of experience in the networking field. Preferred certifications and tools include ASTEA familiarity, CompTIA A+, OEM equipment certifications, and Fortinet, Cisco, and Meraki certifications.

Skills and abilities expected

The ideal candidate should be organized, self-driven, customer focused, and comfortable working in a structured service environment while also improving processes and maintaining safety and quality practices.

• Strong technical troubleshooting and repair skills
• Knowledge of computer, network, and hardware/software support
• Device installation and configuration
• System and network monitoring
• Documentation and knowledge base maintenance
• Process improvement mindset
• Effective communication and interpersonal skills
• Ability to prioritize and stay organized
• Report writing and procedure documentation
• Problem-solving in less standardized environments
• Team collaboration and customer service orientation
• Ability to interpret technical and business documentation

Additional notes

The company emphasizes safety procedures, leadership in service and quality initiatives, and the ability to present information clearly to varied audiences. It also states that the job description reflects the general nature of the role and may not include every duty or qualification. DYOPATH is an equal opportunity employer and does not discriminate on the basis of legally protected characteristics.