IT Support Officer

Company overview

Accor is a global hospitality group with a network of more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. As part of its corporate team, you’ll be joining an organisation that values individuality, growth, and the chance to make a meaningful difference to guests, colleagues, and the planet through responsible hospitality.

The company describes its people as Heartists®, reflecting a culture where passion, personality, and service come together in a dynamic hospitality environment.

Role summary

Accor is seeking a motivated and service-oriented IT Support Officer for a 6-month fixed-term assignment based in Sydney, New South Wales. The role focuses on delivering first-level technical assistance to staff across corporate offices, ensuring users receive prompt help and a smooth day-to-day technology experience.

This position suits someone at the early stage of their IT career who enjoys solving technical problems, supporting people, and building hands-on experience in a collaborative workplace.

Key duties

• Deliver front-line support for hardware, software, mobile devices, and other workplace technology.
• Handle incidents and service requests raised through the IT ticketing platform.
• Investigate and resolve issues involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint.
• Create, maintain, and manage user accounts and access permissions.
• Pass more advanced technical problems to the appropriate specialist teams and track them until closure.
• Assist with the full device lifecycle, including onboarding new equipment, replacing devices, and retiring assets.

What the employer is looking for

• 1–2 years of experience in an IT support, service desk, help desk, or comparable role.
• Practical exposure to Microsoft 365 applications and Windows-based environments.
• Strong diagnostic thinking and the ability to work through technical issues methodically.
• Clear verbal and written communication, along with good interpersonal skills.
• Capability to organise priorities and manage multiple incoming requests.
• A genuine customer service mindset and a willingness to assist others.

Additional information

The organisation states that it is committed to diversity and inclusion, with a focus on attracting, hiring, and advancing diverse talent.

Only candidates with suitable experience and qualifications, and who currently hold full working rights in Australia, will be considered.

Screening and interviews may take place before the closing date. The employer also notes that the position may be closed earlier than advertised, so applicants are encouraged to apply promptly.