IT Support Officer (Entry / Junior Level)

About the Role

The Metal Workshop is seeking a motivated and detail-oriented IT Support Officer to join our expanding team. This entry-level/junior position is ideal for individuals eager to launch their career in information technology. You will be responsible for providing essential technical assistance to employees, ensuring the seamless operation of all hardware, software, and IT infrastructure. This role offers a fantastic chance to gain practical experience in a supportive setting.

Key Responsibilities

• Deliver initial technical assistance for issues related to hardware, software, and network connectivity.
• Address IT support requests received through phone, email, ticketing systems, or in-person interactions.
• Set up, configure, and maintain computer systems, printers, and other IT hardware.
• Aid in the creation of user accounts, managing password resets, and controlling access permissions.
• Diagnose and resolve technical problems efficiently and professionally.
• Refer more complex issues to senior IT staff when needed.
• Keep detailed and accurate records of all support requests, their resolutions, and system updates.
• Provide support for software installations, updates, and regular system maintenance tasks.
• Contribute to the implementation of IT policies, procedures, and security best practices.

  Requirements

  • Possess foundational knowledge of computer hardware, software, and operating systems.
  • Be familiar with Microsoft Windows, Microsoft Office Suite, and common business applications.
  • A basic understanding of networking principles is advantageous.
  • Demonstrate strong capabilities in problem-solving and troubleshooting.
  • Exhibit excellent communication and customer service skills.
  • Be capable of working effectively both independently and as part of a team.
  • Show strong organizational skills and a keen eye for detail.
  • While not mandatory, relevant IT qualifications, certifications, or prior support experience are beneficial.
  • Display a strong desire to learn and enhance technical proficiencies.

  What We Offer

  • A work environment that fosters support and collaboration.
  • Opportunities for comprehensive training and mentorship.
  • Practical experience with a diverse range of IT systems and technologies.
  • Clear pathways for career advancement and professional growth.
  • Exposure to practical IT operations and project work.
  • A competitive compensation and benefits package.
  • Emphasis on work-life balance and a positive team atmosphere.

  Additional Information

  This is a full-time, onsite position located in Australia. The role is suitable for entry-level or junior candidates looking to build a career in IT support.