IT Operations Engineer

About the Role

Join Zip Co as an IT Operations Engineer and be a key contributor to the technology environment that supports employees and business growth. Based in Sydney's Circular Quay offices with a hybrid work approach, you will play a vital role in maintaining reliable and efficient IT operations across enterprise systems and networks.

Key Responsibilities

• Develop, maintain, and enhance enterprise IT platforms, infrastructure, and workplace technologies.
• Deliver Level 2 and Level 3 support for incidents, service requests, and complex technical challenges.
• Create and implement automation solutions using scripting, APIs, and AI to boost operational efficiency and enhance employee experience.
• Address recurring operational issues with permanent fixes rather than temporary patches.
• Continuously monitor system health, identify risks, and enhance reliability and performance proactively.
• Collaborate with People Operations, Security, and other stakeholders to ensure secure and scalable technology solutions.
• Lead or participate in projects involving infrastructure, endpoints, SaaS, and workplace technologies.
• Maintain comprehensive technical documentation, knowledge base articles, and operational standards.
• Support the development of team members by mentoring junior Service Desk analysts.

Candidate Profile

• Proven experience in supporting enterprise IT operations across Microsoft, Apple, and cloud platforms.
• Proficiency with Google workspace, Microsoft 365, Entra ID, Intune, Jamf, and other enterprise SaaS applications.
• Solid foundational knowledge of networking protocols and services such as DNS, DHCP, TCP/IP, VPN, and wireless networks.
• Experience using scripting languages like PowerShell, Python, Bash, and APIs to create automation.
• Familiarity with IT service management tools including Jira Service Management and ServiceNow.
• Strong troubleshooting skills covering endpoints, identity systems, collaboration platforms, and infrastructure.
• Excellent communication skills to engage technical and non-technical stakeholders effectively.
• Ability to prioritize competing demands with strong customer orientation.
• An innovative mindset that embraces AI and emerging tools for continuous learning and adaptation.
• Risk identification and management capabilities with a leadership mindset aligned with company values.
• Alignment with Zip's core values: Customer First, Own It, Stronger Together, and Change the Game.

Workplace and Culture

Zip offers a fast-paced and evolving environment where you can expand your skill set with hands-on experience while contributing to impactful projects. The company fosters a collaborative culture where individuals are encouraged to be authentic and supported by talented colleagues and leaders.

Benefits

• 25 days annual paid leave, inclusive of birthday and quarterly wellbeing days.
• Parental leave policies including 16 weeks paid for primary carers and 4 weeks for supporting carers.
• Family support such as miscarriage bereavement leave and domestic violence leave.
• Health and wellness initiatives featuring a $299 annual wellbeing allowance, access to a wellness platform for employees and families, discounted private health insurance, and preferential rates for fitness memberships.
• Additional leave options: 2 days paid volunteering, 2 days study leave, and 2 days religious or cultural leave annually.
• Access to Zip products without fees and discounts from Zip’s partnered merchants in Australia.
• Engaging team socials, modern office facilities, daily free breakfast, and weekly free lunches in Sydney and Melbourne offices.

Diversity and Inclusion

Zip is committed to building a diverse workforce and ensuring an inclusive recruitment process. The company welcomes applicants of all ages, backgrounds, identities, and abilities, and offers adjustments to the hiring process if needed to provide an equitable experience.

About Zip Co

Zip Co Limited (ASX: ZIP) is a digital financial services company serving Australia, New Zealand, and the United States. Providing innovative financial products, Zip connects millions of customers with thousands of merchants globally, guided by core values that emphasize customer-centric solutions and transformative impact.