IT Helpdesk Specialist

Position overview

Earnix is looking for a service-minded IT Helpdesk Specialist to act as the main IT contact for the Boston office and support US-based remote employees as well. This role sits within a global IT function and is centered on keeping office technology, employee devices, and everyday support needs running smoothly in a fast-paced, AI-focused fintech environment serving the insurance and banking sectors.

What you will do

• Be the first point of contact for IT support in the Boston office, handling requests in person and remotely.
• Set up new hires by preparing laptops, allocating equipment, and ensuring employees are ready from day one.
• Coordinate offboarding activities for departing team members.
• Pack and send laptops and other equipment to remote employees across the United States.
• Use the global ticketing platform to triage, prioritize, and resolve issues with the wider IT team.
• Manage meeting room technology, including audio/visual and Teams conferencing systems, so they remain available and functional.
• Oversee office networking, including both wired and wireless connectivity.
• Diagnose and resolve hardware and software problems on Windows and macOS devices.
• Maintain accurate IT inventory and asset records for the office.
• Support daily software, application, and office technology requirements.
• Help implement IT security policies and handle sensitive information in line with internal, industry, and compliance standards.
• Develop and update IT documentation and knowledge base content for employees and the global team.

Success traits

• Comfort taking full ownership of the office’s IT needs with minimal supervision.
• Strong customer service mindset and a practical approach to solving problems.
• Clear communication skills and the ability to build good working relationships at all levels.
• Ability to stay organized, manage priorities, and perform under pressure.
• Dependable, collaborative, and effective both independently and as part of a distributed global team.

Requirements

• At least 2 years of experience in a helpdesk or IT support role.
• Practical experience supporting Windows and macOS in a domain-based environment.
• Hands-on administration experience with Microsoft Intune and Kandji MDM.
• Experience managing Entra ID (Azure AD) and Microsoft Office 365.
• Familiarity with ticketing or ITSM tools such as Jira Service Management or Freshservice.
• Solid understanding of networking, including wired and wireless setups.
• Experience with employee onboarding and offboarding workflows.
• Experience managing IT assets and inventory.

Compensation

The salary for this role is listed at $85,000 to $100,000 per year.

Work setup

This is primarily an on-site role based in Boston, with support also provided remotely to employees across the US.