IT Business Analyst (1 year contract)

About DHL Express Singapore

DHL Express Singapore is part of a global express logistics network that has been connecting people and businesses across more than 220 countries and territories since 1969. The company focuses on customer-centric delivery and is known locally for being recognised as a strong workplace in Singapore since 2017, including being ranked No. 1 from 2020 for five consecutive years by Great Place To Work®.

By joining the team, you become part of more than 1,500 professionals in Singapore who support international brands and work toward the goal of connecting people and improving lives through express delivery.

Role Purpose

This position supports regional business and IT teams by assessing business needs and helping deliver standardised, dependable technology solutions that strengthen operational efficiency, visibility, and customer experience across the region. The role also contributes to process consistency, improved data visibility, and technology enablement while building core business analysis capabilities.

Key Responsibilities

• Help document, review, and confirm business and IT requirements.
• Translate business needs into functional requirements, simple user stories, or basic specifications.
• Capture business processes, workflows, and data-related requirements.
• Keep requirement records and traceability documentation organised and up to date.
• Support the definition of basic reporting and data requirements.
• Assist in checking data for accuracy, consistency, and completeness.
• Maintain supporting documentation for data definitions, metrics, and reports.
• Assist with user acceptance testing for dashboards, reports, and systems.
• Work with IT, data, and development teams to clarify and refine requirements.
• Support testing, defect tracking, and follow-up on issue resolution.
• Help coordinate rollout activities and the handover of solutions into business-as-usual operations.
• Ensure all project and solution documentation stays current during delivery.
• Support regional coordination by working within global standards, processes, and templates.
• Help collect and align inputs across countries, functions, or business units.
• Track actions, risks, and dependencies for regional initiatives.
• Continue learning best practices in business analysis, data, and IT delivery.
• Look for small opportunities to improve processes, reporting, or documentation.
• Build knowledge of regional operations and key performance indicators.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, Data Analytics, or a related area.
• Coursework or project experience in business analysis, data analytics, or systems design will be an advantage.
• 0 to 2 years of experience in business analysis, data analysis, IT, or a related discipline, including internships or graduate programme exposure.
• Working familiarity with requirements documentation and/or process mapping.
• Basic understanding of data concepts, reporting, and dashboards.
• Prior exposure to cross-functional or regional teams is preferred.
• Experience in enterprise, regional, or multinational environments is beneficial.
• Strong written and spoken English communication skills.

Additional Information

This is a 1-year contract role based in Singapore. The position is full-time and onsite.

Learning and Development

The role offers exposure to regional business operations, global standards, and the full cycle of requirements gathering, solution delivery, testing, rollout, and continuous improvement.

Company Values

The organisation describes itself as highly customer-focused and committed to delivering solutions that create meaningful impact across markets.